Manta Help & Frequently Asked Questions

What is Manta.com?

Manta.com is the trusted authority for finding 45 million free profiles covering large to small companies worldwide--and their related industries and products. Empowered with easy-to-use customer relationship management tools, business users dive deep for fresh company knowledge. Our extensive database of company information includes content from some of the best-known companies in the business world, including Dun & Bradstreet, Hoover's, Snapdata, Datamonitor, Moody's and ICON.

Check out About Us for more about Manta.com.


Manta FAQs:

Free Business and Career Resources
1). Why should I register on Manta.com?
2). How can I use Manta's Resource Centers?

Site Access for Registered Users
3). My User ID and Password are not working or I have forgotten them. How do I obtain them?
4). How do I create a Secret Question and Answer?

Content Related Questions
5). What is the approximate ratio of Public vs. Private companies listed on Manta?
6). What is the approximate ratio of U.S. vs. Global companies listed on Manta?
7). How often is the content on Manta updated?

Company Listings
8). Why is my company data listed on Manta?
9). My business phone number is unlisted from public directories; why is it listed on Manta?
10). What are the benefits of being listed on Manta?
11). How does Manta obtain its company data?
12). How can I Update my Company Listing?
13). Is it free to add my company information to Manta?

myManta
14). How do I use myManta?
15). If I am already logged in, why do I need to log in a second time to use myManta?

Refine Your Results Tool
16). How do I refine my results?
17). What criteria can I use for refining and sorting?

Purchasing Premium Reports
18). How do I purchase documents?
19). How and when will I receive the information that I purchased?
20). How do I view the documents that I purchased?
21). I purchased several documents, and cannot view them all.
22). Why do I receive a blank pop up window when I attempt to view my content?

23). I have added items to the Shopping Cart, why is my cart is still empty?
24). How do I remove an item from my shopping cart?
25). What methods of payment can be used on Manta.com?
26). Why did my credit card issuer fail to process my payment?
27). How do I obtain a receipt for my purchases online?

28). View the Manta Privacy Policy.
29). View the Manta Terms of Service.
30). View the Manta Refund policy.
31). How do I opt out of future Manta.com marketing campaigns?

Additional Help
32). I have read the FAQs, and I still have questions. What can I do to receive additional help?




1). Why should I register on Manta.com?


  • Registered users have access to even deeper content than the millions of basic company profiles available on Manta.com. Manta registered users receive enhanced access to premium business listings, profiles and reports. And Manta's own personalized listing tool, myManta, is available only to registered users. Registered users also receive the MantaView monthly electronic newsletter. Register now.


2). How can I use Manta's Resource Centers?


  • Manta offers three separate resource Centers, the Travel Center, the Small Business Center and the Career Center that are free to use. Because we have you, the Manta user, in mind, we designed these centers to assist you in all of your business and career development endeavors. From blogs that offer up-to-date news and tips, to the millions of job postings and more, the Manta Resource Centers bring you one step closer to achieving your business and career goals.


3). My User ID and Password are not working or I have forgotten them. How do I obtain them?


  • You may retrieve your User ID and Password by using the Forgot Your Password utility on Manta.com. Remember that the User ID and Password are case sensitive.


4). How do I create a Secret Question and Answer?


  • You must be logged in to create a secret question and answer. Upon logging in, update your account information by accessing the My Account option to include your Secret Question and Answer. You must have a Secret Question and Answer on file to request passwords online. If you do not have a Secret Question on file, and have forgotten your login information, please contact customer service at +1 614-682-5105 to request your login details.


5). What is the approximate ratio of Public vs. Private companies listed on Manta?


  • There are approximately 13 million US-based companies. Of these profiles, approximately 7,000 cover public companies and the remaining are applied to franchise locations or private companies.


6). What is the approximate ratio of U.S. vs. Global companies listed on Manta?


  • Approximately 30 percent of the 45 million companies are U.S.-based.

7). How often is the content on Manta updated?


  • Manta has company and industry reports from several publishers. Manta content is continuously updated as new content is made available. In addition, the Manta website is frequently updated with new features, resources, and news to serve your business needs.

8). Why is my company data listed on Manta.com?


  • Manta.com contains a wide variety of content sets, geared to provide the most comprehensive set of business intelligence reports that are available on the web. These reports contain information about millions of companies worldwide. Specifically, D&B data is compiled from the world's largest database of its kind. D&B reports on over 45 million businesses worldwide, gathering data from credit agencies, banking services, legal dockets, corporate financial reports, government sources, news media and other website resources. If you have found incorrect information listed about your company, D&B offers a unique interface which allows you to submit the correct data. Click here for instructions and options.

9). My business phone number is unlisted from public directories; why is it listed on Manta?

  • The information that you find on Manta.com is provided by Dun & Bradstreet, whose listings include content from thousands of public data sources. The data is aggregated and verified for accuracy and then posted to the D&B information databases. D&B reports information on more than 100 million companies worldwide using its DUNSRight Process to determine accuracy, timeliness, completeness and consistency. If you have found incorrect information listed about your company, D&B offers an interface that allows you to submit the correct data. Click here for instructions and options.

10). What are the benefits of being listed on Manta?

  • A D&B company listing on Manta highlights your company and helps new and existing customers find your business.

11). How does Manta obtain its company data?

12). How can I update my Company Listing?

It may take up to 90 days until the profile is updated on Manta.

  • Add information to Manta profiles.

    You may add information to company profile pages on Manta.com by searching for or browsing to a company and click on the "Is This Your Company?" link or the "Add to Company Profile" link in the myManta Controls. Get the details.
  • 13). Is it free to add my company information to Manta?

    14). What is myManta and how do I use it?

    15). If I am already logged in, why do I need to log in a second time to use myManta?

    • Security is of the utmost priority for us. Since myManta contains information that you personally enter, we want to ensure that proper access is provided and request verification of your user credentials.

    16). How do I refine my results?

    17). What criteria can I use for refining and sorting?

    • You can sort lists company listings company revenue, number of employees, whether it is a public or private company and the location type (HQ, branch, single location).

    18). How do I purchase documents?


    • In order to purchase documents on Manta.com, select the item and click the Add to Cart button. You will then be taken to the Manta.com Shopping Cart where you will see the item that you just selected. Click Continue Shopping to return to the Manta.com homepage, or click the Proceed to Checkout button to move forward to Registration.


    • During the Registration process you will be asked to fill in several important fields that are required to process your order. After the Registration has passed inspection you will be asked to provide a method of payment over our secured site. Once the payment is verified with your payment provider you will receive further instructions on accessing your content.


    • You will create a User ID and Password to access the site in the future. You may re-use your User ID and Password for future purchases.

    19). How and when will I receive the information that I purchased?


    • Documents are delivered electronically in PDF or HTML format, depending on the publisher.


    • After the payment has been verified you will be presented with a link to directly view the purchased content.


    • You may also view the documents at any time by accessing the Reading Room. This repository houses all content that you have purchased with your User ID and Password.

    20). How do I view the documents that I purchased?


    • You may view your purchased documents by accessing the Reading Room link on the Manta.com home page.


    • If you are not logged in, enter your User ID and Password into the login box.


    • Scroll down and click the View button to view the document.

    21). I purchased several documents, and cannot view them all.


    • Cached memory that is full may prevent all documents from opening. Try closing your browser sessions. Log into the site, and click the Reading Room option. On the next page scroll down and click the View button to view the documents.

    22). Why do I receive a blank pop up window when I attempt to view my content?


    • Manta.com works closely with a number of publishers to provide the most recent data available to users on the web. Manta.com pulls information from various databases and data repositories which are used to compile the reports. Occasionally, an interface does not respond in a timely manner, which causes a timeout. In the event that a report is purchased and the content page is empty, please notify Customer Service at help@ecnext.com for assistance.


    23). I have added items to the Shopping Cart, why is my cart is still empty?


    • In order for the Shopping Cart to function, Cookies must be enabled on your computer. Check the settings on your computer to determine if the Cookies feature is enabled.

    24). How do I remove an item from my shopping cart?


    • Access or log into the View Cart option and check the box next to the item that you want to remove. Click the Update button and the shopping cart is refreshed.

    25). What methods of payment can be used on Manta.com?


    • Payment by credit card is the only payment option available. Invoices and bank transfers are not accepted. Credit card authorizations are conducted through a secure link with our payment partner, Paymentech.

    26). Why did my credit card issuer fail to process my payment?


      Your credit card issuer may have declined to fulfill your request due to one of the following reasons:

    • Insufficient Funds available: Your request for payment has exceeded your credit card limit.

    • Invalid Address Info: The address supplied on the registration form does not match the billing address that your credit card issuer has on file.

    • Invalid Credit Card/Expiration Info: The credit card account number or the credit card expiration date were entered incorrectly. Check the numbers again and re-enter.

    • Invalid Card Validation Number (CVN): The Card Validation Number from the back of the card is incorrect. Please check the CVN and re-enter.

    27). How do I obtain a receipt for my purchases online?


    • A receipt of your purchase can be obtained by accessing the My Account Section of Manta.com. After clicking the link, if you are not signed in, you will be prompted to enter your User ID and Password. After authentication, you will be given three links: View My Content, Edit User Account, and View Purchase History. Click on View Purchase History and either designate a date range or list all transactions. Simply click the receipt link for the desired purchase date, and a second window will open with your purchase receipt.

    28). View the Manta Privacy Policy.


    • Manta is committed to the web user and the experience that they have when interacting on our site. Our number one goal is to provide a dynamic and secure environment that surfaces business information that our users have come to rely on as they make critical business decisions. We have crafted a Privacy Policy that further conveys this commitment.

    29). View the Manta Terms of Service.


    • The Manta Terms of Service contains the general legal terms that govern your use of our services. They outline your rights and responsibilities when you use our services and protect the valuable rights of our publishers. You must abide by them when you use Manta or make purchases from us. You always will have an opportunity to review the Terms of Service before completing a purchase.

    30). View the Manta Refund policy.


    • Manta provides unique and valuable business information that is protected by copyright and other intellectual properties rights of our publishers, which cannot be "returned" the same way you can return goods to a store. Therefore, our Refund Policy explains whether we can or cannot offer refunds for purchases made through Manta.

    31). How do I opt out of future Manta.com marketing campaigns?

    • Manta is a rapidly moving site, geared to bring you the most comprehensive set of business intelligence reports available on the web. From time to time Manta will launch new products and services that may meet your business needs. Email marketing is one way that these new products and services are announced. If you receive an email from a Manta campaign there will always be an opt out option included in the email. Please see our Privacy Policy for more information.

    32). I have read the FAQs, and I still have questions. What can I do to receive additional help?