The Top 12 Technology Mistakes Small Businesses Make and How to Avoid Them

By Brian Roach

Have you ever had that ominous hunch that something bad is going to happen – and then it does? Unfortunately, this gut-wrenching feeling is far-too-familiar for small businesses facing the complexity of information technology.

By its nature, IT is a confusing, expensive and forever-changing animal. Hardware and software sometimes become obsolete within months, let alone a few years. And thanks to budget restraints, many small businesses fall into lethal traps like hiring inexperienced personnel to handle their IT. But it only takes a single mistake to lead to a catastrophic loss of company data, and starting over can be heartbreaking.

Fortunately, it doesn't have to be this way. There are many ways small business owners can learn from the mistakes of others. As a veteran IT professional on the front lines each day, I've listed the top 12 most common errors that small businesses make with IT.

Mistake #1: Using non-functional backup software

Many small business owners assume that just because hardware or software is present, data itself is protected. This is a terrible assumption. Just because a server has an appendage that looks like a tape spooler attached doesn't mean that tape spooler is actually working. At a bare minimum, small businesses should perform testing on backup software every two months. It is far more costly to recover lost data than to perform the proper testing of backup systems.

Mistake #2: Using mass-market equipment to run business-class tasks

Using mass market equipment to run business operations is a fatal error in judgment. That $49 router from Best Buy will simply not perform like a commercial-level one will. The products created for business are expensive because they're designed to keep a company up and running at all times. Many small business owners cut corners just to keep their budgets down, but using inappropriate equipment can cause an extraordinary loss of manpower and resources.

Mistake #3: Overextending the technology lifecycle

That five-year-old PC your receptionist is using probably won't hurt your business when it dies. But if the 10-year-old server under her desk does, it can cripple your entire company. All technology has a set lifecycle. Manufacturers call this life cycle MTBF, or mean time between failures. Any IT person worth their salt can see how many errors hardware is making and judge when it needs to be replaced. Servers and PC hardware, in general, have a lifespan of about 3-5 years. This lifespan depends on how much this equipment is used, but if you're not backing up your IT elements or replacing them often enough, you should start by doing it now.

Mistake #4: Having a "set it and forget it" mentality

This is perhaps the most common error small businesses make when building their technology infrastructure. Make no mistake: IT hardware and software requires routine regular maintenance and adjustment. Think of your IT infrastructure as you would an automobile. If you forget to put oil in your car, your engine will die. Servers and software need continual care so they can perform at optimal levels. As a small business, you should hire someone who can see the Big Picture. If you don't, the question becomes not if you'll have a problem, but when.

Next Page: Mistakes 5-8


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