Aura Charm Rug Cleaning offer a 100% money-back Guarantee. If you are not happy with the service experience you receive from us, we will return at no charge and no obligation and try to resolve the issue. If you are still unimpressed, we will issue a 100% refund upon request. We use one of the most advanced carpet cleaning systems on the market. Using our powerful cleaning machine and specialist solutions we will remove maximum soil and attempt every spot/stain without leaving any sticky.