So I got a card.com card because the designs are different from the banks and it was a pretty card which I thought would be great, boy was I wrong. I had my income taxes directly deposited to my account. By the third time I used this card it was declined. I called customer service which told me the there was a hold on my account and I needed to fax over a copy of my ID, my social security card, a bill with my name on it and my last deposit to my card. I did that and was told in 2-3 business days the hold would be released. Needless to say the hold has still not been lifted. Now I have no access to my income tax, I've sent in the documents that they have requested three times already and each time they seem to find something wrong with the documents that were sent. First they said my water bill was not sufficient so I resent everything this time adding a light bill. Then they said my last deposit to my card which was a cash app transfer wasn't sufficient and that I needed to send over a statement. Being that this is still the month of January the statement for cash app isn't available for February yet which would show my last deposit to my card. It has been a week now and I've asked to speak to a supervisor every single day that I've called and every time there is never one available. I have four kids in my home and I have no way to access my funds on this card to feed them. As of right now my lights are disconnected due to me not being able to access my funds to pay the bill. I would never recommend this card to anyone. Hopefully my funds will be released but I don't have much faith. I have sent in everything that was request three times already and the agents are all giving me excuses after excuses as to why they will not unlock my account. I have shown proof of who I am and would like to have my money released. I have four kids that are in the dark and have no food to eat because this company has stolen my money from me.