I decided to give this company a try and decided to move my stuff from a 10x10 storage to Clutter's 10x10 storage. Unfortunately, this was the biggest mistake I've done with a storage company! To my astonishment, I started to receive messages from Clutch telling me that I've gone over the limits of my 10x10 storage and that they will move me to the 10x15, however I needed to pay $72/month more. I WAS SHOCKED AND BETRAYED! The only reason I moved my stuff from my previous storage to them was to save money. If I had known this I would have NEVER moved as the new rate was even more than what I was paying. I called their customer support multiple times and opened a case with a manager. I could not understand how my things that were fitting fine on a 10x10 (to which I sent them video proof of this) were not fitting on their 10x10. At that point is when I was told... "This is because our storages only have a 4ft ceiling and their storages are not the same as others" - I could NOT believe this. I then proceeded to research the industry and I found out the following: 1. They compare themselves with other storages clearly on their website 2. They advertise the 10x10 storage size and compare it to the size of a "garage size" (there is no garage that has a 4ft ceiling. 3. The industry standard for ALL storage units across the US is 7-8ft. 4. Nowhere on their website they disclose their storage ceiling height. 5. Nowhere on their Terms & Conditions they disclose their storage ceiling height. Even after showing them all this proof, their customer service and management acted as if they couldn't care less and were told that they would not be changing my account. Currently I am in the process of filing a lawsuit against this company in light of proven Deceptive Business Practices and reporting them to the Federal Trade Commission. Please DO NOT do business with this deceptive company. If you have been affected by this, contact me directly so my attorney can add you to the lawsuit.