Levine's Garage

My check engine light came on my 2016 Infiniti. I had the car towed to Levines. I asked that they do a complete tune up and check the brakes especially because my brake light would come on occasionally. They had it for 4 days and charged me for the spark plugs and diagnostics. When I picked the car …

My check engine light came on my 2016 Infiniti. I had the car towed to Levines. I asked that they do a complete tune up and check the brakes especially because my brake light would come on occasionally. They had it for 4 days and charged me for the spark plugs and diagnostics. When I picked the car up I noticed the brake light would still come on. I called the mechanic, he told me it was due to "the car compensating for the check engine light". Within 3 days my check engine light came back on and within moments my car broke down. I had it towed back to Levines where it sat untouched for a month while they gave me numerous excuses of why they could not get to it. After a month of this I decided to have the car towed to the Nissan shop where within one day they had the car tore down to point of breakdown. Nissan tells me that I need a new engine (luckily covered by warranty) because when the initial breakdown happened it was not properly diagnosed (which they charged me for), that they had just changed the plugs cleared the codes and gave the car back to me. Turns out my car had a timing issue and when they just changed the plugs to get it running and did not address the other codes it essentially caused irreparable damage to the entire engine. On top of that my rear brakes were metal on metal and the fluid needed to be flushed badly. I was shocked because this means they literally did nothing in the 4 days they initially had it but change the plugs. They told me my brakes were fine. I called Levines about this and Arlene basically told me "oh well there's nothing we can do for you". Nothing about the over a month of rentals coming out of my pocket, no refund for the initial hack job with the plugs, diagnostics and the neglect of my brakes and nothing for the three tows I had twice to their shop and once to get the car from their shop to Nissan while they did nothing. Do not bring your car to them. They cost me thousands of dollars and months of my time and this was all during the holidays from early Nov until the end of Dec they essentially destroyed my car and accept no responsibility.