Do not use this company! Our boiler (that Hughes installed) broke down on a Sunday, and my partner didn't want to pull someone away from their family on a Sunday so we decided to call and leave a message to schedule service call. They returned our call and informed us if we wanted a service call on Monday that it would be an emergency service call. It was disappointing, since we could have done that on Sunday, however we agreed since we were without heat. So by 8:18 am we had a scheduled appointment for 4pm that day. Within moments of scheduling the appointment we received a bill for the emergency service call of $249.95. At 2:44 pm the office called asking to reschedule our appointment to Wednesday! We told them we could not, we were without heat and hot wate, that is why we agreed to an emergency service call. The office receptionist said she would call us back to let us know when the technician would arrive, because he was held up at a previous job. She did not call back. At 4:33 pm we called back to inquire what was going on, they didn't answer so we left a message. We tried again at 4:47, same thing no answer - left a message. We tried yet again at 5:37 pm, still no answer and no call back. It's now more than 24 hours later and no one has called back. This is how they treat their customers! We used to refer Hughes to others all the time - not anymore, but we will be sure to tell everyone of the disgraceful lack of service and empty promises. They left a senior citizen without heat and hot water and didn't even have the common courtesy or respect to respond in any way! Shame on you Hughes Cooling and Heating!

Detailed Information

Location TypeSingle Location
Opening Date2014
Annual Revenue Estimateunknown
SIC Code show 1711, Plumbing, Heating, and Air-Conditioning
Employeesunknown
Contactsshow