Kurt Balmer — May 04, 2020
I do not recommend doing business with The Grove at Silk Purse Ranch.
We booked our wedding for this June 27th over a year ago, W…
I do not recommend doing business with The Grove at Silk Purse Ranch.
We booked our wedding for this June 27th over a year ago, We have already paid out full amount. We emailed back in March to see what our options were for cancelling with the COVID-19 pandemic going on. This was more than 90 days prior to the wedding. They responded and said they were taking care of customers with closer wedding dates.
Now when we have been contacting them, they are telling us we cannot cancel because we are within 90 days of our wedding. How can you make someone wait, and then tell them you can't help them because of the wait?!
They are refusing to cancel and refund us, even when we agreed they could keep the $500 deposit. They are telling us that we HAVE to reschedule.
1: we have no idea when it will be safe for everyone to travel, we are not Las Vegas locals, or one guest or member of the wedding party is local. We all have to fly in.
2: After being treated this way, we are no longer interested in doing business with a company with such poor values.
You would think that they would be more supportive to people that have had events planned for a long time and this is out of anyone's control. This is a national emergency, unforeseen, and they forced us to wait to speak with them.
They think that rescheduling an out of town wedding for all attendees is no big deal, and they wanted us to reschedule before February of 2021 - the whole point was a summer wedding, while school is out. Nothing you do fits our needs - and the company values are pathetic.
They are not even responding any more, it is likely we will have to take this matter to court to get our money back since they are non-responsive.
Take your business somewhere else! If I could give less stars I would!
Read more
I do not recommend doing business with The Grove at Silk Purse Ranch.
We booked our wedding for this June 27th over a year ago, We have already paid out full amount. We emailed back in March to see what our options were for cancelling with the COVID-19 pandemic going on. This was more than 90 day…
I do not recommend doing business with The Grove at Silk Purse Ranch.
We booked our wedding for this June 27th over a year ago, We have already paid out full amount. We emailed back in March to see what our options were for cancelling with the COVID-19 pandemic going on. This was more than 90 days prior to the wedding. They responded and said they were taking care of customers with closer wedding dates.
Now when we have been contacting them, they are telling us we cannot cancel because we are within 90 days of our wedding. How can you make someone wait, and then tell them you can't help them because of the wait?!
They are refusing to cancel and refund us, even when we agreed they could keep the $500 deposit. They are telling us that we HAVE to reschedule.
1: we have no idea when it will be safe for everyone to travel, we are not Las Vegas locals, or one guest or member of the wedding party is local. We all have to fly in.
2: After being treated this way, we are no longer interested in doing business with a company with such poor values.
You would think that they would be more supportive to people that have had events planned for a long time and this is out of anyone's control. This is a national emergency, unforeseen, and they forced us to wait to speak with them.
They think that rescheduling an out of town wedding for all attendees is no big deal, and they wanted us to reschedule before February of 2021 - the whole point was a summer wedding, while school is out. Nothing you do fits our needs - and the company values are pathetic.
They are not even responding any more, it is likely we will have to take this matter to court to get our money back since they are non-responsive.
Take your business somewhere else! If I could give less stars I would!
Read more
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