CarHop Auto Sales & Finance

My boyfriend bought a car at carhop almost a month ago. The car broke down the first day and left him 30 miles away from home. They did come get him and the car. They said he could get out of deal or they would take care of the repairs. He kept the deal together. He had a good sales experience and p…

My boyfriend bought a car at carhop almost a month ago. The car broke down the first day and left him 30 miles away from home. They did come get him and the car. They said he could get out of deal or they would take care of the repairs. He kept the deal together. He had a good sales experience and put a lot of faith in honoring that they would get him a car in good working order. They got him back on the road same day and the car ran, but would periodically die and then would be quite difficult to start. They said would set up an appointment for the repairs. Initially this didn't hinder driving. He was excited and put a lot of miles on the car while waiting for it to get into the shop. During this period he also got the oil changed, new tires, a new key/fob, and sold his van. They have a 7 day return policy, but it took two weeks to get it into the shop for the repairs. A couple days after the initial shop repair it broke down again at Walmart. My guy is disabled and uses a wheelchair if anything over about 1/4 of a block. So, I drove to Walmart and I went in and bought a new battery and put it in his car. The car almost made it home before dying again and then it added a new issue where the gears wouldn't engage, I and another person pushed it into the driveway. We towed it back to Jeremy's garage in PW, carhop's chosen mechanic. They said it was the alternator. Per info from Jeremy's Garage, Carhop apparently supplied the part , it was installed, and we received the car back. It broke down again 2 days later with the same problem. While broken down this time we called carhop, they said they would tow it to Jeremy's garage and undo the deal if he wanted. We had to also take a taxi home. As soon as the car got out of the shop the third time in less than a month, we took it back to Carhop, where they said how much they tried to help him. How he accepted the car. That they would apply for him to get his down payment and first payment back, but that it is prorated for mileage. So at the end of this experience he was left with no car and $1600 less in the bank. Carhop got their faulty car back with new tires, new battery, spare key, kept the down payment and first payment, all while telling him how they helped him out. What would have actually been helping him out, would have sold him a car that worked. He kept his side of the bargain, in the form of down payment, first payment, insurance, taking care of the vehicle, and taking it for the promised service.