It has taken me two weeks to write this unemotional review. I had an appointment for cavity repair and an hour later, a deep clean treatment of my gums. I arrived on time. I waited an hour and 15 minutes for Dr. Sam to show up in my procedure room. I will admit, I confronted him on his lateness, my wait time and anxiety about my procedure with no update about his lateness while waiting. He gave me multiple shots to numb my area and then left for another 45 minutes. Upon his return, I complained that I was not yet completely numb. He gave me an additional 2 shots and left again for over 15 minutes. After his return, the cavity repair procedure began. It was difficult for me due to having arthritis in my neck and the position I needed to be in. At the end, I had been there for this procedure for almost 3 hours and was very uncomfortable and sore. I stated that I did not feel I could then undergo the periodontal deep clean and asked to reschedule ( I was now 2 hours past that appointment due to the wait time for the cavity). It was then that Dr. Sam told me, "I still have to pay for my hygienist. Or would you like to?" I was so floored by his lack of compassion, unprofessional comment about payment and dismissal of my current physical state as told to him by me. My lateness for this procedure was not my fault. It was his tardiness and subsequent delay in numbing. I of course agreed to the next treatment. The hygienist was empathetic and compassionate. I was crying at this point and made it clear I was upset and physically hurting. She vowed to work quickly and did but needed to give me several liticane injections for sensitivity. She was a professional. I will not be returning.

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SIC Code show 8021, Offices and Clinics of Dentists
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