We placed a phone order with Verizon Phone Support for a updated internet router. Our home internet has consistently been poor with Verizon. We were told to pick up the router at this location. We discovered at home that we were given a box sleve that said extender, not router, the incorrect directions and were unable to get the router to work. That night and the following morning we spoke to phone support and were told to return to the store to exchange. The clerk would do nothing to help except to say that no exchanges were allowed. The staff at this store give Verizon a bad name.