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About
Superior Tile LLC
A local tile contractor located in North Kingstown, RI that installs ceramic tile, porcelain tile, stone tile, marble tile. Kitchen remodels, bathroom remodels, backsplash and tile shower installers.
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Superior Tile LLC
Current Hours
- Sun CLOSED
- Mon 7:00 AM - 5:00 PM
- Tue 7:00 AM - 5:00 PM
- Wed 7:00 AM - 5:00 PM
- Thu 7:00 AM - 5:00 PM
- Fri 7:00 AM - 5:00 PM
- Sat 7:00 AM - 5:00 PM
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Fri 7:00 AM - 5:00 PMOPEN NOW
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Reviews (1)
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1.0
1 Review
Brandon L
"This is the worst work I've ever done."
The RI Contractors Registration Board lists Superior Tile as Invalid. He left our bathroom in terrible condition from June to September, 2024. He was argumentative until admitting that the work was his worst and repeatedly delayed repairs. He abandoned the project permanently on September 3 after 77 days and many excuses.
He was hired for one and a half weeks of tile and drywall work starting June 18. Demo was delayed to June 18, and work lasted June 24 to July 3. He prematurely declared the wall tile done on June 27. Had we not intervened, he would have skipped two whole sections entirely. We were away from June 28 to July 7 and had two housesitters. Andrew wanted the final payment before finishing because we would be away, and we complied in good faith. He cashed it on June 28, totaling roughly five and a half thousand dollars.
When we returned, the bathroom was shocking: crooked tiles, incomplete drywall and wall tile, poor grouting, and a mess of dust, grout, and scrap. Nothing was cleaned, and the plaster was unsanded. The mess extended through our kitchen and onto floors, doors, and appliances.
We called July 8; he promised to make it right but did not explain what happened. On July 11, his tone shifted. He blamed us for leaving, insulted my housesitters, and claimed they pressured him but couldn't explain how. He said we should have left him a key to work unsupervised. Based on my experience, I wouldn't recommend leaving Superior Tile unsupervised in your home.
When questioned about the mess, he dismissed it. There was so much debris, and our bathroom door must be repainted. A good contractor cleans up, he did not.
He only wanted to fix the floor, refusing responsibility for a bowed wall & falsely claiming all the walls in our house were bowed. Only his work is bowed and the bathroom walls weren't before. When I didn't agree to those terms because there was drywall to do, he said I wasted his time & tried to leave, even though he was fully paid. Eventually, he admitted it was his worst work. Andrew said he forgot the drywall work. The forgetfulness and lack of attention to detail are concerning; I'm shocked he thought his work was finished when he left July 3.
He said he'd fix it starting July 17. A delay on tile shipment pushed it to July 22, then various other excuses until August 5. He often texted last-minute to cancel. On 8-5, he spent one hour on demo and left without notice, leaving the toilet unusable again and a lot of residual tile beneath crooked underlayment; he did not factor in the weather forecast and canceled work August 6 and August 7.
We value safety for the contractor and our own. His poor foresight with searchable weather information impacted our health and safety by leaving us with no accessible toilet from August 5 onward. This would have been avoided if he had planned and communicated.
He returned August 20 for drywall work. On August 21 he informed us that he never picked up the tile ordered on 7-11 so Lowes returned it to the warehouse, stopping work again. He lied on July 26 and August 7 when he said he had the tile. He blamed Lowes and ignored the 7 day pickup policy sent with order confirmations. The tile was likely returned before August 5.
After saying he picked up the tile on August 29, Andrew ghosted us until officially backing out of the project on September 3, citing family problems. There are still wall, floor, and plaster issues, and thousands of dollars of incomplete and flawed work remain. We await a refund.
He relied on schoolyard insults and lies and was negligent at every step. He downplayed the work and misled on time estimates and product orders. The state should reconsider his licensure.
We have reported Andrew for negligence and will pursue legal action. For months he was given chances to do the right thing and he didn't. Flooring and plaster companies confirmed his work was flawed and what it would take to fix it.
Andrew lied to us and ruined our bathroom project. He strung us along for months and then walked away, leaving a giant mess. He hasn't responded to any refund requests.
Detailed Information
- Location TypeSingle Location
- Opening Date2013
- Annual Revenue Estimateunknown
- SIC Code show
- Employeesunknown