My husband and I were members during 2019 and 2020. We enjoyed our time there up until departure. When my husband received notification that we were being relocated for his job, we spoke to the manager, Vanessa, to see what we needed to do to get out of our contract. She provided us with a form to sign and informed us that we would need to pay the buyout fee, which we agreed to. We returned the form to a staff member, who stated that she would give it to Vanessa. Apparently, the form was put on her desk with no additional information. We were under the impression that since we gave the agreement to the staff member, our job was done. A few weeks later, Workout Anytime tried to charge our card for a monthly fee. I called Workout Anytime and spoke to staff who stated that the manager would give me a call to sort everything out due to our account being cancelled. We never received a call from the manager to follow up. After that, no other charges were attempted by Workout Anytime. Several months later, we received a collections notice for Workout Anytime. This is due to the manager dropping the ball and not processing our request. However, we were not being charged as active members and no one ever contacted us by phone, email, or mail to discuss any charges that needed to be made prior to them "finding our notice on a desk". This is very unprofessional and unacceptable. We called Workout Anytime and spoke to Vanessa again. This time, she reported that we could pay the buy out fee and a fee to get us out of collections, which we shouldn't have been sent to in the first place due to her lack of motivation to reach out to us. Additionally, when my husband spoke to Vanessa, she told him that she "did not have to be nice" or provide me with the buyout paperwork to get out of our contract. She also accused me of placing it on her desk without telling anyone. Why on earth would I go into someone's office to do that? Why would I not want to make sure someone had the form so that we could get out of our contract? Also, if no one was there to give it to, how would I have put it in the locked office? Bottom line, Vanessa did not do her part in processing our paperwork but somehow discontinued our monthly gym payment and is blatantly calling us liars with an unrealistic argument.