On June 6th we purchased a couch from them. It was ordered in and they had told us 2-3 weeks for us to pick it up. We waited two weeks and called to check if there was an update. We were told another 2 weeks. We called again at the second 2 week timeframe and were told 2 weeks again. Again we waited two weeks and called back a third time, and again were told 2 more weeks yet. Waited 2 more, at the 8 week mark I called and was told another 2-3 weeks, or maybe mid August. It had not been delivered to them, and hadn’t even been started moving at the factory. I requested a refund, and at the time had been told there’s a 20% restock fee. I was busy at that time and didn’t think deeper into it and went ahead. Now thinking, there was no restocking done, neither unclaimed freight or the factory were out anything, as nothing had been done since our original transaction. I communicated that I’d like my 20% also refunded for those reasons, and they have been less than accommodating with dealing with the bad situation I was put in by them and the factory. I cannot understand how a company feels proper operating that way.