Kathleen Gallagher — Feb 19, 2025
DO NOT TRUST PLATINUM BRIDAL - THEY WILL RUIN YOUR WEDDING EXPERIENCE
If I could give negative stars, I would. Platinum Bridal di…
DO NOT TRUST PLATINUM BRIDAL - THEY WILL RUIN YOUR WEDDING EXPERIENCE
If I could give negative stars, I would. Platinum Bridal didn't just sell me a wedding dress-they sold me a nightmare. This was supposed to be one of the most magical parts of my life. Instead, I was manipulated, deceived, and gaslight by a business that clearly puts profits over people.
Platinum Bridal promised a dress that matched the store model, designer photos and size chart. I was told my dress would be only one inch shorter than the sample I tried on. That was the only reason I placed the order. When I got my dress, it was poorly made and 3-4 inches too short. The mesh panel sides were misplaced 3-4 inches higher on my ribs, creating a completely different look. The cups were shaped different and the lace pattern was entirely off. When I called Platinum Bridal, they blamed me, dismissed my concerns, and gaslight me into thinking I was imagining things - even after I sent them side-by-side photos proving the dress did not match their store model or advertised photos.
Platinum Bridal promised to provide measurements of their sample to show there were no discrepancies. But after measuring their store model, they suddenly changed their story and refused to provide the measurements of the sample dress. Why? Because their sample was vertically "stretched out" 3-4 inches from too many brides trying it on. Wedding dresses don't just grow longer on a hanger.
For weeks, they strung me along with empty promises, trying to convince me their tailor could "fix" a fundamentally flawed dress. When pressed about adding 3-4 inches of fabric, they wavered, then backed down and said it could not be fixed. When I asked them to return the dress to the designer for verification, they flat-out refused.
I spent over 50 hours trying to get Platinum Bridal to do the right thing. They lied, they evaded, they patronized me, and they wasted my time. If they did this to me, they will do this to you. Don't take my word for it, read Cherie Crosby's review, they did the same thing to her.
Buying your wedding dress should be one of the most joyful experiences of your life. Platinum Bridal made it one of the worst. They will happily take your money, lie to your face, and then gaslight you when their dress doesn't match their promises. DO NOT MAKE THE SAME MISTAKE I DID. If you care about honesty, integrity, and your own peace of mind, shop anywhere else.
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DO NOT TRUST PLATINUM BRIDAL - THEY WILL RUIN YOUR WEDDING EXPERIENCE
If I could give negative stars, I would. Platinum Bridal didn't just sell me a wedding dress-they sold me a nightmare. This was supposed to be one of the most magical parts of my life. Instead, I was manipulated, deceived, and ga…
DO NOT TRUST PLATINUM BRIDAL - THEY WILL RUIN YOUR WEDDING EXPERIENCE
If I could give negative stars, I would. Platinum Bridal didn't just sell me a wedding dress-they sold me a nightmare. This was supposed to be one of the most magical parts of my life. Instead, I was manipulated, deceived, and gaslight by a business that clearly puts profits over people.
Platinum Bridal promised a dress that matched the store model, designer photos and size chart. I was told my dress would be only one inch shorter than the sample I tried on. That was the only reason I placed the order. When I got my dress, it was poorly made and 3-4 inches too short. The mesh panel sides were misplaced 3-4 inches higher on my ribs, creating a completely different look. The cups were shaped different and the lace pattern was entirely off. When I called Platinum Bridal, they blamed me, dismissed my concerns, and gaslight me into thinking I was imagining things - even after I sent them side-by-side photos proving the dress did not match their store model or advertised photos.
Platinum Bridal promised to provide measurements of their sample to show there were no discrepancies. But after measuring their store model, they suddenly changed their story and refused to provide the measurements of the sample dress. Why? Because their sample was vertically "stretched out" 3-4 inches from too many brides trying it on. Wedding dresses don't just grow longer on a hanger.
For weeks, they strung me along with empty promises, trying to convince me their tailor could "fix" a fundamentally flawed dress. When pressed about adding 3-4 inches of fabric, they wavered, then backed down and said it could not be fixed. When I asked them to return the dress to the designer for verification, they flat-out refused.
I spent over 50 hours trying to get Platinum Bridal to do the right thing. They lied, they evaded, they patronized me, and they wasted my time. If they did this to me, they will do this to you. Don't take my word for it, read Cherie Crosby's review, they did the same thing to her.
Buying your wedding dress should be one of the most joyful experiences of your life. Platinum Bridal made it one of the worst. They will happily take your money, lie to your face, and then gaslight you when their dress doesn't match their promises. DO NOT MAKE THE SAME MISTAKE I DID. If you care about honesty, integrity, and your own peace of mind, shop anywhere else.
Read more
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