About
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
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Current Hours
- Sun 8:00 AM - 6:00 PM
- Mon 7:00 AM - 9:00 PM
- Tue 7:00 AM - 9:00 PM
- Wed 7:00 AM - 9:00 PM
- Thu 7:00 AM - 9:00 PM
- Fri 7:00 AM - 9:00 PM
- Sat 9:00 AM - 6:00 PM
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Thu 7:00 AM - 9:00 PMOPEN NOW
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Reviews (1)
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1 Review
Steven Boddie
I had an install on February 18, 2021. I ordered the "Complete Package" which includes a door smart lock. The tech comes out on time and installs the alarm system. Around hour 3 he tells me that he is waiting for the locksmith to come out and and in stall my door lock. (Typically ADT sends a locksmith with their tech for these types of installs)
The tech waited for another hour and then called into his office located in Shelton, CT and was told there was never a locksmith assigned to this "job". They told the tech to go ahead and leave and they will contact the client (Me) in an hour or two to schedule a time for the locksmith to come out and install their lock.
That call never happened. I waited a day and reached back out to the customer care line and after 32 minutes on the phone I was essentially told the same thing. Someone from the Shelton, CT office would be calling me in a day or so to schedule the install of the lock. No one ever called.
Today is 8 days since the install and I have had to call ADT 7 times and never getting any real results. Empathy, and apologetic sure but no action has been taken. I still have an uninstalled lock and no response from ADT on a resolution. I will be removing their system and working with a different company that actually will not only sell you the product, but will install them too!
I don't work for ADT and I shouldn't have to make numerous calls and dedicate hours of my time to get them to do what they promised and actually allow me to use what they sold me.
There is something to be said for corporations getting too big to be concerned about little things. ADT has lost me and any recommendation I may have given because they didn't care enough to make sure they delivered on what they promised.
Detailed Information
- Location Typeunknown
- Opening Dateunknown
- Annual Revenue Estimateunknown
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