The plumber and his assistant met me at my house and explained the issue to me. awarded job and failed to notify the property manager or owner they were coming. they told them they would be at the house next week. we got the call the afternoon prior they would be coming the next day. we figured they would tell the property manager. they completed the job (from what we can tell there are no issues so far) right before a rainstorm. they did not tell us, the owner, or the property manager they were done. they also failed to tell anyone about the large "crevice" under the ground where the pipes were. i checked pieces they left by a bush and nearly fell through the ground. i quickly found solid footing but sank almost 6 inches in the soft dirt. it was all solid footing a few feet away, but where they worked it was like quicksand. i called and a female answered and was rude with me. she said "it is common knowledge that if there is a broken pipe there will be a crevice and you should never walk there". "the property manager was told and will be delivering dirt to fill in the voids." when i asked how i was supposed to know it wasnt finished she said it was common sense. i then asked why we didnt get a call about job completion or instructions and she said she already called the property manager who never had issues with their work. i tried to end the call with a "thank you ma'am it seems you dont want to talk anymore so ill call them" and she told me how she cant be responsible for calling anyone. i again tried to end the call politely and she hung up on me mid sentence. i am reasonably sure the plumbing job is done but now i dont know about the possible hole i have under the top layer of soil. i called the property manager who stated they were not told about bringing dirt and didnt even know the plumber was coming out. needless to say i will not be doing business with them. i am now awaiting them to finish the job and make it safe to walk around.