Tessa Hine — Oct 28, 2021
We chose Figma for our project because of the great reviews, unfortunately our experience with Tony and Figma was far less than gr…
We chose Figma for our project because of the great reviews, unfortunately our experience with Tony and Figma was far less than great. Shortly after we cut the check, the original project manager, Luca, stopped responding to my inquiries regarding the timeline. I called Tony directly. Tony was aware he had stopped responding to me and even admitted I was not the first customer to call him about the same issue. However, it took me calling him to get something done about it. Tony told me he would be taking over the project and I don't need to worry about communicating w/Luca anymore. This should have been our first red flag, but Tony had our money and seemed like a nice guy. Unfortunately, nice doesn't get the job done. I had to follow up with several vendors myself just to get the materials delivered, the permits were never applied for, even though Tony assured me they were. Once materials were delivered they sat in our driveway for 2 months along with a giant hideous yellow dumpster, and no movement on the project what so ever. We became the bud of all jokes in our neighborhood and we had our HOA breathing down our neck about the project because it was supposed to be started first week of July. I was in constant contact w/Tony but nothing he ever promised came to fruition. Tony finally sent someone out to dig out for the footers and lay rebar, something that I have since learned should not have been done without having permits. I imagine this was done because I was regularly texting and calling Tony about getting the project started. It was a way of appeasing me, I'm sure. Not long after the hole was dug and Tony had no permit to show, he called me and said he has to close up shop for at least the rest of 2021 due to medical issues and will be refunding us our money minus the materials. So, here we are 6 months after cutting Tony a check, several lies and empty promises later, and we still do not have a front porch extension. We had to call on our friends and neighbors to help get materials moved so the dumpster company could come pick up the dumpster out of our driveway. Tony was no help. This review is only a brief synopsis of what we had to deal with over the course of 6 months. This simple project turned into a NIGHTMARE due to bad management, empty promises, and several lies. Figma was a headache to deal with and a waste of our time and money. We were left with quite a mess to clean up ourselves.
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We chose Figma for our project because of the great reviews, unfortunately our experience with Tony and Figma was far less than great. Shortly after we cut the check, the original project manager, Luca, stopped responding to my inquiries regarding the timeline. I called Tony directly. Tony was aware…
We chose Figma for our project because of the great reviews, unfortunately our experience with Tony and Figma was far less than great. Shortly after we cut the check, the original project manager, Luca, stopped responding to my inquiries regarding the timeline. I called Tony directly. Tony was aware he had stopped responding to me and even admitted I was not the first customer to call him about the same issue. However, it took me calling him to get something done about it. Tony told me he would be taking over the project and I don't need to worry about communicating w/Luca anymore. This should have been our first red flag, but Tony had our money and seemed like a nice guy. Unfortunately, nice doesn't get the job done. I had to follow up with several vendors myself just to get the materials delivered, the permits were never applied for, even though Tony assured me they were. Once materials were delivered they sat in our driveway for 2 months along with a giant hideous yellow dumpster, and no movement on the project what so ever. We became the bud of all jokes in our neighborhood and we had our HOA breathing down our neck about the project because it was supposed to be started first week of July. I was in constant contact w/Tony but nothing he ever promised came to fruition. Tony finally sent someone out to dig out for the footers and lay rebar, something that I have since learned should not have been done without having permits. I imagine this was done because I was regularly texting and calling Tony about getting the project started. It was a way of appeasing me, I'm sure. Not long after the hole was dug and Tony had no permit to show, he called me and said he has to close up shop for at least the rest of 2021 due to medical issues and will be refunding us our money minus the materials. So, here we are 6 months after cutting Tony a check, several lies and empty promises later, and we still do not have a front porch extension. We had to call on our friends and neighbors to help get materials moved so the dumpster company could come pick up the dumpster out of our driveway. Tony was no help. This review is only a brief synopsis of what we had to deal with over the course of 6 months. This simple project turned into a NIGHTMARE due to bad management, empty promises, and several lies. Figma was a headache to deal with and a waste of our time and money. We were left with quite a mess to clean up ourselves.
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