Home Sweet Home Cleaning

We started using Home Sweet Home Cleaning (Katina) approx. 3 years ago, The first few cleanings were good but after that things began to change. The cleaning team began showing up late (or changed cleaning days) more times that we could count and always had an excuse for why. In addition, what we …

We started using Home Sweet Home Cleaning (Katina) approx. 3 years ago, The first few cleanings were good but after that things began to change. The cleaning team began showing up late (or changed cleaning days) more times that we could count and always had an excuse for why. In addition, what we thought was a clean house was not. Once particular instance we had to wipe up a small water spill on our hardwood floor and realized the floor was still filthy with dirt. We confronted Katina and again she had an excuse. But surprisingly the floor was clean the next time. When we originally hired her, we made a clear point to let her know that we would need her to use the same individuals for cleaning every two weeks as we have 2 rescue dogs that are not comfortable with strangers especially men. She agreed. Not more than a few cleanings later two new individuals showed up - one a being man. Excuses came but we let them clean. Then began a flow of “new” people (family members , cousins, boyfriends) showed up to clean which not only felt uncomfortable to consistently have strangers cleaning our house but we continued on. One particular occasion (and there were many) we had to run errands. We returned home and front door was wide open, and the two dogs were in the house alone. Thank god they didn’t run out the door. We called Katina immediately and once again she handed us a line of excuses. The second to last major incident was while I was downstairs working in my office I could hear loud arguing between Katina and her daughter. It continued for some time getting louder and louder. Finally, I came upstairs to find that her daughter had called 911 on her mother and all were standing out in our front yard with several police and an ambulance. Needless to say, our neighbors watched, and we were embarrassed. The final cleaning (that lead to the termination) we were once again surprised with another new member of her team: her cousin. Again, I asked her about strange employees coming as our dogs could bite them. Here excuse – she thought our dogs weren’t home, so she it would be okay. Some of this I admit was partially our fault. We understood mistakes and life events happen so in the beginning we were willing o overlook those signs with Katina and trust her. We were also hoping to find a family cleaning service similar to the one we had for over 15 yrs. in Minneapolis. After we finally decided to terminate her services, we asked for our house key to be returned on three separate occasion w no response from Katina and still no response as of today. Another glaring reminder to us of her business practices and immaturity running a business. I definitely would not recommend getting involved with Home Sweet Home Cleaning. Not even for one cleaning. We have always tried to support small local business but this one is one of the most unreliable, unstable and unprofessional companies we have ever dealt with. And as you have read, we are pretty easy going and willing to give chances. My advice for what it’s worth. I hope this helps others to avoid this type of experience.