Verizon Wireless is: A Technology Innovator Verizon Wireless has invested more than $80 billion since it was formed in 2000-on average more than $6 billion every year-to increase the coverage and capacity of its premier nationwide network and to offer customers innovative services that enhance their productivity and quality of life. Committed to Customers Verizon Wireless is a recognized leader in customer service, investing heavily in services and self-service tools that consistently deliver customer satisfaction. We operate more than 1,900 retail locationlocations across the country and offer a robust online and call-in customer service network.