Josh Rohe — Apr 09, 2024
On a scheduled biannual maintenance check on my 3-year old AC unit, the technician insisted multiple parts in my AC were severely …
On a scheduled biannual maintenance check on my 3-year old AC unit, the technician insisted multiple parts in my AC were severely damaged and it was dangerous to continue to run it without their repairs.
The company talked me into $6500 worth of repairs, saying if I don't have my ductwork fixed and my vents widened, my AC will keep breaking and it will cost me $1500 or more every 6 months. They assured me that if I purchased their "One Star Package" it will cover all work until my AC is fixed, and that I "wouldn't have a problem for another 10 years." So they did these repairs, and when they left, my AC no longer worked.
When I called them to inspect their work, they told me I now had a leak in my evaporator coil and I would need to pay them another $3500 to replace it. So I called another company for a second opinion and they told me:
1- There was nothing wrong with my evaporator coil.
2- The leak in the unit was caused by the last person to work on the unit. He sent photos that showed a damaged factory process tube, which could only be caused by a human being interfering with it. As my unit is on the roof of my 2-story condo, Southern Coast technicians were the only people who had access to this space.
3- He sent pictures showing that the wiring of the previous repairs was sloppy, and dangerous due to the carelessness in which Southern Coast Technicians managed high voltage electrical cables.
4- He also said that the work Southern did to my duct system (Aerosealing and widening vents) would have in no way addressed the problems with the parts breaking in my unit, and any air conditioning professional would know this.
He charged me $1385 to repair the leak and the wiring problems both created by Southern Coast Services.
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On a scheduled biannual maintenance check on my 3-year old AC unit, the technician insisted multiple parts in my AC were severely damaged and it was dangerous to continue to run it without their repairs.
The company talked me into $6500 worth of repairs, saying if I don't have my ductwork fixed and…
On a scheduled biannual maintenance check on my 3-year old AC unit, the technician insisted multiple parts in my AC were severely damaged and it was dangerous to continue to run it without their repairs.
The company talked me into $6500 worth of repairs, saying if I don't have my ductwork fixed and my vents widened, my AC will keep breaking and it will cost me $1500 or more every 6 months. They assured me that if I purchased their "One Star Package" it will cover all work until my AC is fixed, and that I "wouldn't have a problem for another 10 years." So they did these repairs, and when they left, my AC no longer worked.
When I called them to inspect their work, they told me I now had a leak in my evaporator coil and I would need to pay them another $3500 to replace it. So I called another company for a second opinion and they told me:
1- There was nothing wrong with my evaporator coil.
2- The leak in the unit was caused by the last person to work on the unit. He sent photos that showed a damaged factory process tube, which could only be caused by a human being interfering with it. As my unit is on the roof of my 2-story condo, Southern Coast technicians were the only people who had access to this space.
3- He sent pictures showing that the wiring of the previous repairs was sloppy, and dangerous due to the carelessness in which Southern Coast Technicians managed high voltage electrical cables.
4- He also said that the work Southern did to my duct system (Aerosealing and widening vents) would have in no way addressed the problems with the parts breaking in my unit, and any air conditioning professional would know this.
He charged me $1385 to repair the leak and the wiring problems both created by Southern Coast Services.
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Juan Pablo — Feb 15, 2021
There was an option to increase the warranty to 10 years, which I took, and they included the first two services for free. Tony, t…
There was an option to increase the warranty to 10 years, which I took, and they included the first two services for free. Tony, the engineer who fitted our pipe, was extremely polite and was very careful with his surroundings and keeping everything clean and tidy.
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There was an option to increase the warranty to 10 years, which I took, and they included the first two services for free. Tony, the engineer who fitted our pipe, was extremely polite and was very careful with his surroundings and keeping everything clean and tidy.
Jaime Casola — Feb 11, 2021
People who looked at this company also looked at Efficient service, really pleased. Tony was great. Dealt with two problems quickl…
People who looked at this company also looked at Efficient service, really pleased. Tony was great. Dealt with two problems quickly and was here within the hour after I called. I am happy and would use it again.
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People who looked at this company also looked at Efficient service, really pleased. Tony was great. Dealt with two problems quickly and was here within the hour after I called. I am happy and would use it again.
Marcos Caleb — Feb 10, 2021
All costs are transparent and discussed with you at the beginning of the job! I can't thank you enough for the excellent customer …
All costs are transparent and discussed with you at the beginning of the job! I can't thank you enough for the excellent customer service appreciated! Very pleasant, courteous, and helpful. Thank you very much!
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All costs are transparent and discussed with you at the beginning of the job! I can't thank you enough for the excellent customer service appreciated! Very pleasant, courteous, and helpful. Thank you very much!
Leone Giuseppe — Feb 09, 2021
On call, I was contacted by the office and the engineer 30 mins before arrival. Ivan arrived on time and immediately diagnosed a f…
On call, I was contacted by the office and the engineer 30 mins before arrival. Ivan arrived on time and immediately diagnosed a failed pump, told me the cost of replacement, and when I agreed duly set about replacing it. He had a pump in the van and done it immediately.
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On call, I was contacted by the office and the engineer 30 mins before arrival. Ivan arrived on time and immediately diagnosed a failed pump, told me the cost of replacement, and when I agreed duly set about replacing it. He had a pump in the van and done it immediately.
Alex Rodrigues — Feb 08, 2021
The southern coast plumbing Switched from Sink pipe to new pipe. The team did fantastically well in the time scale provided. Alway…
The southern coast plumbing Switched from Sink pipe to new pipe. The team did fantastically well in the time scale provided. Always polite, on time and keep the place tidy and free from rubbish. I would recommend in the future.
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The southern coast plumbing Switched from Sink pipe to new pipe. The team did fantastically well in the time scale provided. Always polite, on time and keep the place tidy and free from rubbish. I would recommend in the future.
Nicole Avery — Feb 04, 2021
Great company very prompt and polite and couldn't be more helpful and great workmanship will defiantly recommend. Fantastic servic…
Great company very prompt and polite and couldn't be more helpful and great workmanship will defiantly recommend. Fantastic service and quality of work! I definitely highly recommend him and I will certainly be using him for any other future work that we will need.
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Great company very prompt and polite and couldn't be more helpful and great workmanship will defiantly recommend. Fantastic service and quality of work! I definitely highly recommend him and I will certainly be using him for any other future work that we will need.
Hannah Draper — Feb 03, 2021
Excellent service, Tony arrived exactly when he would, explained everything that he needed to do and why. Carried out the work and…
Excellent service, Tony arrived exactly when he would, explained everything that he needed to do and why. Carried out the work and sent us all the documentation we needed as well as some supporting stuff. He gave us some useful pointers for the future again.
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Excellent service, Tony arrived exactly when he would, explained everything that he needed to do and why. Carried out the work and sent us all the documentation we needed as well as some supporting stuff. He gave us some useful pointers for the future again.
Tod Gusikowski — Feb 02, 2021
They were fast, efficient and careful with our property. Kept us informed about their whereabouts as there last job overran. Excel…
They were fast, efficient and careful with our property. Kept us informed about their whereabouts as there last job overran. Excellent service will use again! Highly recommend using them!
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They were fast, efficient and careful with our property. Kept us informed about their whereabouts as there last job overran. Excellent service will use again! Highly recommend using them!
Mary Chapin — Feb 01, 2021
The Joseph, Johnnie , and Tony from Southern coast made the service easy. Now we can run three showers in my busy household with n…
The Joseph, Johnnie , and Tony from Southern coast made the service easy. Now we can run three showers in my busy household with no pressure drop and we don't run out of hot water either. Thank you. Outstanding workmanship!
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The Joseph, Johnnie , and Tony from Southern coast made the service easy. Now we can run three showers in my busy household with no pressure drop and we don't run out of hot water either. Thank you. Outstanding workmanship!
