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- Mon 9:00 AM - 5:00 PM
- Tue 9:00 AM - 5:00 PM
- Wed 9:00 AM - 5:00 PM
- Thu 9:00 AM - 5:00 PM
- Fri 9:00 AM - 5:00 PM
- Sat 9:00 AM - 5:00 PM
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Fri 9:00 AM - 5:00 PMOPEN NOW
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Reviews (15)
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4.7
15 Reviews
Josh Rohe
On a scheduled biannual maintenance check on my 3-year old AC unit, the technician insisted multiple parts in my AC were severely damaged and it was dangerous to continue to run it without their repairs.
The company talked me into $6500 worth of repairs, saying if I don't have my ductwork fixed and my vents widened, my AC will keep breaking and it will cost me $1500 or more every 6 months. They assured me that if I purchased their "One Star Package" it will cover all work until my AC is fixed, and that I "wouldn't have a problem for another 10 years." So they did these repairs, and when they left, my AC no longer worked.
When I called them to inspect their work, they told me I now had a leak in my evaporator coil and I would need to pay them another $3500 to replace it. So I called another company for a second opinion and they told me:
1- There was nothing wrong with my evaporator coil.
2- The leak in the unit was caused by the last person to work on the unit. He sent photos that showed a damaged factory process tube, which could only be caused by a human being interfering with it. As my unit is on the roof of my 2-story condo, Southern Coast technicians were the only people who had access to this space.
3- He sent pictures showing that the wiring of the previous repairs was sloppy, and dangerous due to the carelessness in which Southern Coast Technicians managed high voltage electrical cables.
4- He also said that the work Southern did to my duct system (Aerosealing and widening vents) would have in no way addressed the problems with the parts breaking in my unit, and any air conditioning professional would know this.
He charged me $1385 to repair the leak and the wiring problems both created by Southern Coast Services.
Juan Pablo
There was an option to increase the warranty to 10 years, which I took, and they included the first two services for free. Tony, the engineer who fitted our pipe, was extremely polite and was very careful with his surroundings and keeping everything clean and tidy.
Jaime Casola
People who looked at this company also looked at Efficient service, really pleased. Tony was great. Dealt with two problems quickly and was here within the hour after I called. I am happy and would use it again.
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