Heather Stindel Bickmore — Apr 14, 2021
Joined this gym january/February 2020 to work with my friend who is a trainer, I decided not to go the trainer route but I had alr…
Joined this gym january/February 2020 to work with my friend who is a trainer, I decided not to go the trainer route but I had already signed a contract for a year membership at 28 bucks a month. I never actually went to the gym one time. I actually moved about 20 minutes away in the meantime but waited for my year to be up then called to cancel. I was told I couldn't cancel over the phone and I would have to come into the gym to sign a piece of paper and still pay another month because it took that long to cancel, so that's 28 bucks more. Well my bad I forgot because it is not by my work nor on my way home. In the meantime I called and asked if she could email me the forms she said no I did not move that far, another month 28.00. In the meantime my debit card was reissued so the current on her file declined, I figured great that's settled I don't have to remember and the debits can stop.. oh no, she called to let me know my card declined.. I finally went in there today, she charges me 111.00 to get out of her contract. 2 late months, decline fees and next month since I am finally signing the paper. When I asked if she was really going to charge me she said... you signed the contract. I am glad it's over but I completely feel scammed like those companies that make it hard to cancel cause they scam people out of money. On top of all that no matter which time I talked to her she was rude and condescending. The gym it's self is clean from what I remember at my consult I will give it that but I will never recommend the place.
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Joined this gym january/February 2020 to work with my friend who is a trainer, I decided not to go the trainer route but I had already signed a contract for a year membership at 28 bucks a month. I never actually went to the gym one time. I actually moved about 20 minutes away in the meantime but wa…
Joined this gym january/February 2020 to work with my friend who is a trainer, I decided not to go the trainer route but I had already signed a contract for a year membership at 28 bucks a month. I never actually went to the gym one time. I actually moved about 20 minutes away in the meantime but waited for my year to be up then called to cancel. I was told I couldn't cancel over the phone and I would have to come into the gym to sign a piece of paper and still pay another month because it took that long to cancel, so that's 28 bucks more. Well my bad I forgot because it is not by my work nor on my way home. In the meantime I called and asked if she could email me the forms she said no I did not move that far, another month 28.00. In the meantime my debit card was reissued so the current on her file declined, I figured great that's settled I don't have to remember and the debits can stop.. oh no, she called to let me know my card declined.. I finally went in there today, she charges me 111.00 to get out of her contract. 2 late months, decline fees and next month since I am finally signing the paper. When I asked if she was really going to charge me she said... you signed the contract. I am glad it's over but I completely feel scammed like those companies that make it hard to cancel cause they scam people out of money. On top of all that no matter which time I talked to her she was rude and condescending. The gym it's self is clean from what I remember at my consult I will give it that but I will never recommend the place.
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