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We are a privately held company in Quinlan, TX.
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Tom Swifter
Walmart installed the wrong oil filter onto our 2023 Ford Bronco Sport. It was our trucks first oil change since new. When we got home, oil was flowing all over our sidewalk. We called Ford to tow our our Bronco to Walmart. Walmart told if we used a tow company they recommended, they would pay for the tow. (Shouldn't they have paid either way?) When removing the wrong oil filter and drain plug, not a drop of oil came out of either. When I asked, the serviceperson said the clatter in the engine was normal. The tow company tore up the rear suspension when dragging our Bronce up onto the carrier while in Park, and the drivers side rear tire broke off about 200 feet from Walmart after oil filter replaced.
Now, with 9K miles on our truck, the 60K warranty rear tires are worn out because of the damage.
Walmart not once, never, apologized or accepted responsibility for their damage to our new truck. I called Walmart corporate. After two weeks, corporate said the Quinlan Walmart never returned their calls. Corporate told me to go to Walmart and ask for a manager, then have them call corporate with me there for a conference call. When I went back to Walmart, they said it wasn't their problem. They refused to call corporate. When I asked who if noone would talk with me about this, should I get legal help. Though I was courteous the entire time, they said if I did not immediately leave, they would call thd police. Never once has any Quinlan Walmart employee apologized for the damage done because of their oil filter mistake.
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