Melissa the dispatcher needs to be fired. She hides behind the phone knowing nobody can find the actual company.i call them to let them know the driver never gave the drop off location the keys. She immediately lied and tells me the driver gave it to me and it's on me. She then calls the driver and he stated he found it. She proceeds to say stop being a b word after she was wrong and made up a complete lie.. and then hangs up the phone.

If I could give this towing service company a 0 star rating I would. They were the most unprofessional and poor lack of service towing company that I have ever dealt with. What's even more disappointing is that Cadillac uses them as their roadside assistance. My 2025 Cadillac Escalade had a flat tire so I called Cadillac Roadside assistance and Unique Towing was dispatched to me. Upon arriving the driver told me to drive my SUV up the ramp which I saw as red flag #1. After the truck was on the flat bed I noticed that my wheel was touching the edge of the flat bed wall which I immediately alerted the driver about my concern about the possibility of my wheel getting damaged he assured me that the wheel was protected and he has been doing this for over 30 years and everything would be fine. When we arrived to the dealership he immediately tried to rush and drop the vehicle off and he moved his truck to the middle of the parking lot. When I came outside the Cadillac service man and I immediately noticed my wheel was severely scratched. I told the driver that I knew this would happen, and he dismissively stated that it's just a scratch they will fix it stop tripping. He then quickly took a picture of the damage and left. I called Unique towing to complain and the lady rudely replied to me that the damage had been done before he picked up the truck which was a lie. When I repeatedly told her that was not the case she rudely replied to just file a claim and let then handle it and hung up. Please stay away from this company they are the absolute worst!

If I could give no stars, I would. The actual tow truck was very helpful, but the dispatcher needs to find a new job. She was rude and would not give updates about how long my tow would take. My time kept getting pushed back after the already extended wait time, but she said I should know that it's just an estimate. She also hung up on me. I would NEVER recommend.