The owner of this plumbing service is a crook on multiple levels. They took $500 and in the end fixed nothing and broke something and left our place in shambles. Our basement flooded and instead of trying to identify and resolve the real problem, they tried to scam us for thousands of dollars. Here's how the scheme goes. Pretending like they are trying to fix the real problem, which was actually a faulty pump and instead created a nightmare situation in our house by removing the toilet and not returning it back in it's place, leaving the place an absolute mess, not resolving the flooding and further damaging the pump with a snake and saying we can't finish today, we need to come back tomorrow. They did this 3 times over 3 days and each time, they tried to convince us that the job would cost more money, claiming in the end that excavation would be necessary and it would cost $10k. In the meantime, they kept us hostage with a disaster in our home. Then when we got a second opinion, we realized what was going on. When we asked them why didn't you even inspect the pump, they claimed, you said you didn't have a pump. A professional plumber would know that a pump is present somewhere in the home with a basement and not need to ask the homeowner. Now, they won't repair the completely ruined pump (which clearly shows damage from a snake), they won't refund us, nor pay for the further damage sustained to the pump and won't even return to put the toilet back in place. Please be aware that these guys do not have your best interests in mind. All we asked is that they refund us the $500 and put the toilet back on so that a reputable plumbing company can just fix the pump. The additional damage they caused to the pump with the snake is costing us over $1,000. What kind of business charges $500 to create further damage where the real issue is and claim the "real issue" is somewhere else that's going to cost more and try to keep repeating this scenario over and over to squeeze us for more money and not actually resolve anything.