Rude. Condescending. Told me he was a skilled technician and worked as an engineer for Samsung and I should listen to him because he was a technician man and I am just a person. He was there to fix my ice maker/water dispenser on my Samsung fridge (the 3rd time to fix it) and Best Buy uses this HORRIBLE SERVICE COMPANY. Shame on you Best Buy - and shame on you, J&D. The guy today complained and said my ice wasn't freezing because it was set 1 degree too warm (31) and I told him it was their technician from last time that set it - and he said it needed to be -1. I stated again it was their tech that set it who I believe is his brother or son!!!! He got upset with me, started packing up and then insulted me. When I argued back that I'm not just a person but I am a 52 year old woman with a master's degree and that I'm not stupid, he got even more mad! He picked up his tools, tossed wet paper towels in the sink (trash is right next to the fridge), didn't wipe up the big puddles of water on the floor or pick up the paper towel roll he tossed on the ground - and he walked out - and I asked if he was going to clean up the mess he made and he ignored me. He walked out of my house - and even left the front door open! He got in his car. WOW!