Setzer's & Company Inc

(I'm sorry this is so long, but I want you to understand what you're dealing with before you make the same mistake we did buying from them. This is a horror story that I wish I had read beforehand). I hope to never have to deal with this Company again! We ordered all of our appliances from Setzers …

(I'm sorry this is so long, but I want you to understand what you're dealing with before you make the same mistake we did buying from them. This is a horror story that I wish I had read beforehand). I hope to never have to deal with this Company again! We ordered all of our appliances from Setzers in Jacksonville. Viking cooktop, Viking oven, and Kitchenaid refrigerator. Not just any Kitchenaid refrigerator, top of the line 5 door, stainless steel, $3600 refrigerator. Less than 1 year in, it began to rust. We called for a Warranty check. Fields Appliance (their factory authorized service company) came out and agreed all 5 doors needed to be replaced. A month rocked on, finally we called to find out where the doors were, and were told Whirlpool (Makers of Kitchenaid) denied the claim. Citing that we lived near the coast! Well, our other appliances aren't rusting and the refrigerator doesn't sit outside! They sent us a 6 oz bottle of rust cleaner. Setzers never offered to help at all. After repeated calls we were ignored. A few months later, this refrigerator stops cooling! Called Setzers, again were told to refer it over to Fields Appliance. This was in March, 3 months out of 1 yr warranty. The refrigerant system is warranted for 5 yrs. This was also right at the beginning of Covid 19 shut down. Fields could not give us a appointment, due to shut downs. So, I called a local company to fix it out of pocket. He discovered a leak in the coolant lines, fixed the leak and replaced the coolant.( $453.61 on 4/9/20) Great, it works! About 3 weeks later, it stops cooling again. Called local service repairman out once more to see whats going on. He replaces a thermal bi metal sensor and wellahh! It works again! ($100 on 4/28/2020). About 3 weeks after that, it stops working again! We are thinking by now, it's a problem for Setzers, Whirlpool, and Fields. We call the local service repairman out to confirm and he states that the evaporator fan motor will need to be replaced, and that part replaces all sensors as well. ($59.99 5/28/2020 service call). We call Setzers and schedule an appointment with Fields. First appointment we could get was 6/16/2020. Guy comes out, and cited a factory defect, per a technical bulletin he had, and relocated a sensor. Simple as that, he assured us it was fixed! Even though I pointed out it felt no cooler when he packed his things to leave. It did nothing! In the background Setzers ( when they would call back) were supposedly working with Whirlpool to help fix the problem! Whirlpools reply was that since our repairman was not factory authorized, it completely voided our warranty! Explaining we had no choice, since Fields wouldn't come out and by now we are without a working refrigerator for 3 months, they could care less! Feeling totally frustrated, we call Fields again! On 6/19/2020, they send out another repairman. This guy came in, opened up the back, and immediately stated the refrigerant was over filled. Didn't do any diagnostics, just told us that we were F**ked, and walked away, without even putting the refrigerator back in place! Neither Fields rep hooked up a diagnostic tool to confirm any real issue, I guess they just knew! Total incompetence! So... As of now we have paid the local repairman ($448.33 on 6/26/2020) to order the evaporation fan motor and install it this coming Monday(I'm sorry this is so long, but I want you to understand what you're dealing with before you make the same mistake we did buying from them. This is a horror story that I wish I had read beforehand). I hope to never have to deal with this Company again! We ordered all of our appliances from Setzers in Jacksonville. Viking cooktop, Viking oven, and Kitchenaid refrigerator. Not just any Kitchenaid refrigerator, top of the line 5 door, stainless steel, $3600 refrigerator. Less than 1 year in, it began to rust. We called for a Warranty check. Fields Appliance (their factory authorized service company) came out and agreed all 5 doors needed to be replaced. A month rocked on, finally we called to find out where the doors were, and were told Whirlpool (Makers of Kitchenaid) denied the claim. Citing that we lived near the coast! Well, our other appliances aren't rusting and the refrigerator doesn't sit outside! They sent us a 6 oz bottle of rust cleaner. Setzers never offered to help at all. After repeated calls we were ignored. A few months later, this refrigerator stops cooling! Called Setzers, again were told to refer it over to Fields Appliance. This was in March, 3 months out of 1 yr warranty. The refrigerant system is warranted for 5 yrs. This was also right at the beginning of Covid 19 shut down. Fields could not give us a appointment, due to shut downs. So, I called a local company to fix it out of pocket. He discovered a leak in the coolant lines, fixed the leak and replaced the coolant.( $453.61 on 4/9/20) Great, it works! About 3 weeks later, it stops cooling again. Called local service repairman out once more to see whats going on. He replaces a thermal bi metal sensor and wellahh! It works again! ($100 on 4/28/2020). About 3 weeks after that, it stops working again! We are thinking by now, it's a problem for Setzers, Whirlpool, and Fields. We call the local service repairman out to confirm and he states that the evaporator fan motor will need to be replaced, and that part replaces all sensors as well. ($59.99 5/28/2020 service call). We call Setzers and schedule an appointment with Fields. First appointment we could get was 6/16/2020. Guy comes out, and cited a factory defect, per a technical bulletin he had, and relocated a sensor. Simple as that, he assured us it was fixed! Even though I pointed out it felt no cooler when he packed his things to leave. It did nothing! In the background Setzers ( when they would call back) were supposedly working with Whirlpool to help fix the problem! Whirlpools reply was that since our repairman was not factory authorized, it completely voided our warranty! Explaining we had no choice, since Fields wouldn't come out and by now we are without a working refrigerator for 3 months, they could care less! Feeling totally frustrated, we call Fields again! On 6/19/2020, they send out another repairman. This guy came in, opened up the back, and immediately stated the refrigerant was over filled. Didn't do any diagnostics, just told us that we were F**ked, and walked away, without even putting the refrigerator back in place! Neither Fields rep hooked up a diagnostic tool to confirm any real issue, I guess they just knew! Total incompetence! So... As of now we have paid the local repairman ($448.33 on 6/26/2020) to order the evaporation fan motor and install it this coming Monday.(7/20/2020) Total amount out of pocket at this point, $1053.90. It took that long to get here! Wish us luck!.(7/20/2020) Total amount out of pocket at this point, $1053.90. It took that long to get here! Wish us luck!