Networks By Design

I brought two phones in for a vital court case involving my 7 month old son. Unfortunately it is life and death for him and I explained that to Kevin and Steve. I also mentioned that I know phones may not be their most profitable job so I would prefer to pay them whatever their ordinary margins ar…

I brought two phones in for a vital court case involving my 7 month old son. Unfortunately it is life and death for him and I explained that to Kevin and Steve. I also mentioned that I know phones may not be their most profitable job so I would prefer to pay them whatever their ordinary margins are to make sure that they would be able to give me the same priority as everyone else. I was told 4 days... .. . 3 weeks later I finally got my phones back. They didn't extract all the information and instead chose to focus on one conversation. This particular conversation was not the one I asked for. Also during the 3 weeks, I would call and would be promised on at least a dozen occasions that someone would call me back, as they were busy, to update me on the job. No one ever would and I'd have to hunt down people by calling in constantly to get a response as to status. That response was always "the phones are hooked into the machine right now", "my guy isn't here", or "I've been swamped". Several times I was told the people working on my job had left to work on some other job instead of focusing on mine and finishing it. After everything was said and done, I asked Steve why it took so long and even after all that why the information they pulled wasn't what I filled into the paperwork they had me do when I first came in. Steve just routinely made up stories.They neglected my job, they lied to me, and they were greedy. I cannot say enough bad about these guys.