Michelle Phillips — Jun 12, 2020
The most HORRIBLE customer service I have ever experienced, I made an online choice based on the date I needed it delivered, onlin…
The most HORRIBLE customer service I have ever experienced, I made an online choice based on the date I needed it delivered, online it looked like an orchid plant, which was fine if it was not, I just needed a nice arrangement to be delivered to an associate that had been with our company for 20 years, which they were aware of! We traded emails, I asked them to move forward with a cut flower arrangement - which by the way they only had 3 flowers to choose from and ceramic garden dish that they would never send me a picture of- then I get an email that they cancelled my order because I was said I was disappointed I was not getting the original arrangement I ordered online, after specially telling them to move forward with a different cut flower arrangement. I asked the day the order was to be delivered why they did not move forward like I told them to the day before, they told me to go to another florist at 12:30 -she kept calling me the name of the person the flowers were being delivered to, I have never been treated so badly by any business and needless to say they could care less my order was not delivered to my associate, knowing there was no way at that time to get another ordered delivered from another florist. Horrible managed business!
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The most HORRIBLE customer service I have ever experienced, I made an online choice based on the date I needed it delivered, online it looked like an orchid plant, which was fine if it was not, I just needed a nice arrangement to be delivered to an associate that had been with our company for 20 yea…
The most HORRIBLE customer service I have ever experienced, I made an online choice based on the date I needed it delivered, online it looked like an orchid plant, which was fine if it was not, I just needed a nice arrangement to be delivered to an associate that had been with our company for 20 years, which they were aware of! We traded emails, I asked them to move forward with a cut flower arrangement - which by the way they only had 3 flowers to choose from and ceramic garden dish that they would never send me a picture of- then I get an email that they cancelled my order because I was said I was disappointed I was not getting the original arrangement I ordered online, after specially telling them to move forward with a different cut flower arrangement. I asked the day the order was to be delivered why they did not move forward like I told them to the day before, they told me to go to another florist at 12:30 -she kept calling me the name of the person the flowers were being delivered to, I have never been treated so badly by any business and needless to say they could care less my order was not delivered to my associate, knowing there was no way at that time to get another ordered delivered from another florist. Horrible managed business!
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