I recently brought in my 2 laptops and my desktop for repair due to virus and spyware. My machines were beat down and worthless. Dennis and Craig explained to me there process and told me not to be to worried that they would get them back running. Boy did they!! After bring them home and turning them on they were like brand new!! Dennis took the time and educated me on the way to protect myself while online. So i felt like I walked away with some decent knowledge and 3 computers that I thought were gooners. Cal Smith Myrtle Beach