Randall Mixon — Aug 13, 2013
The absolute best service I have ever received from anywhere bar none! They are fair, honest, and competent. They really know wh…
The absolute best service I have ever received from anywhere bar none! They are fair, honest, and competent. They really know what they're doing. My mom's AC quit working just all at once. One minute it was ice cold, and the next, it stopped working altogether. She took it to the dealer. We all know how high-priced the dealer is, but it's not just about the price--their diagnosis was wrong. The dealer told her she needed a new blower. The quote was almost $600! I went to Cool Car Auto Air, because I had heard they were the best in town for AC work. This is the first time I had ever gone there, and a man named Gus assured me that he could solve the problem. Gus looked it over and told us the blower was fine. It was just the resistor! Now, normally, when the resistor goes, the AC will only work on one speed for a while. It's a gradual decline. But there are always exceptions. And that's why when you need work done, it's crucial that you go somewhere where they know how to diagnose the real issue and not play guessing games. Needless to say, Gus' quote was much lower than the dealership who are not only high but who also got the diagnosis wrong! It's blowing ice cold again. And it turned out that the new part was actually defective (which isn't common, but it can happen), so the next day Gus had to replace it and fix it again. There was no griping or complaining from him--just superlative service after the sale. That is so rare in today's world. Five stars!
Read more
The absolute best service I have ever received from anywhere bar none! They are fair, honest, and competent. They really know what they're doing. My mom's AC quit working just all at once. One minute it was ice cold, and the next, it stopped working altogether. She took it to the dealer. We al…
The absolute best service I have ever received from anywhere bar none! They are fair, honest, and competent. They really know what they're doing. My mom's AC quit working just all at once. One minute it was ice cold, and the next, it stopped working altogether. She took it to the dealer. We all know how high-priced the dealer is, but it's not just about the price--their diagnosis was wrong. The dealer told her she needed a new blower. The quote was almost $600! I went to Cool Car Auto Air, because I had heard they were the best in town for AC work. This is the first time I had ever gone there, and a man named Gus assured me that he could solve the problem. Gus looked it over and told us the blower was fine. It was just the resistor! Now, normally, when the resistor goes, the AC will only work on one speed for a while. It's a gradual decline. But there are always exceptions. And that's why when you need work done, it's crucial that you go somewhere where they know how to diagnose the real issue and not play guessing games. Needless to say, Gus' quote was much lower than the dealership who are not only high but who also got the diagnosis wrong! It's blowing ice cold again. And it turned out that the new part was actually defective (which isn't common, but it can happen), so the next day Gus had to replace it and fix it again. There was no griping or complaining from him--just superlative service after the sale. That is so rare in today's world. Five stars!
Read more
Show less
