I called North Ridge Yamaha during a recent snow storm while sitting on the side of County Line Rd in Geneva, Ohio. I was about 8 mins away from their shop. It was 12 degrees outside and a blizzard. My cell phone was about to die while I was on hold for Joe I was told. I was left on hold the first time for 9 min and 30 secs before I had to hand up and try my call again. This time Jill answered. I explained my situation and also expressed the urgency due to the weather conditions and my phone battery level. I asked if she could run a replacement belt to me. She said that could be done and then took my cell number and stated she would call me if there was a problem with them getting the belt to me. I waited 37 mins before calling Jill back to see whats going on. I got Jill again,she told me that they were really busy and she didn't have time to call me back( I'm stranded on the side of the road in a blizzard) and she knows this. She told me then they could not bring me the belt. I waited on the side of the road for 37 mins in 12 degrees . I explained my confusion and her reply was "I'm sorry you feel that way sir,but we are really busy right now(again I'm the one stranded on the side of the road on 8 mins drive away from them) Everything Jill said from then on was the exact opposite of how you would handle a customer in any type of break-down situation. She continued to offer excuses only and no resolutions on why she forgot to call me back due to how busy she was(I'll mention