Non-refundable deposits are to protect the company in case the customer cancels - this company chose to cancel on the students. They are simply keeping hundreds of thousands if not millions of dollars from students (my daughter among them who lost $1900). This is despite the fact that the company required us to purchase travel insurance. Why no offer to refund it as they recover it from airlines, tour providers, hotels, etc? Why no offer to credit the amount to a future tour. I called and they didn't answer, I emailed and they didn't respond, I sent a letter and got a form letter in response offering nothing. I promise to update my review if I ever hear from this company or get anything back. Until then, I can only suggest never doing business with them.

Do not support this business. This program has nothing to do with music education for your student and is only a body shop. Extremely poor back-office support and seems to be run out of someone's home. Communication all by mail, nothing online. Do not trust what you hear with the initial marketing information, this is only about money.

Please research this business very carefully BEFORE signing anything with them. In the midst of a worldwide pandemic, they had total disregard for doing was is right and followed the contract to the letter. Keeping $1900 per person which amounted to millions of dollars claiming they could not get refunds and then we find out that they were in fact getting refunds from travel related vendors they used. Most in this group would have understood them keeping the $700 non refundable which still amounts to over $2M! Do what is right VIL and don’t hide behind the contract and lawyers!