I scheduled an appointment to have an electrician from Top Notch be at my house between 1pm and 2pm on a Friday afternoon. I live in Galena and work in Dubuque so I left work about 12:15 to give myself plenty of time to make the appointment. I got a phone call at 12:52 pm from the office at Top Notch saying that my electrician was running late and would not be to my house until sometime between 2 pm and 2:30. The electrician finally arrived after 3:15 pm and informed me that he wasn't even the normal electrician and that the office over scheduled the normal guy and asked him to stop out on his way home. The electrician was great, the customer service, however, was horrible. If you don't have all afternoon to wait and an excess of PTO I don't recommend using this business.