Wayde Shanks — Jul 25, 2015
I recently purchased four Goodyear Assurance® All-Season tires from Alexandria Tire Center, in Northern Kentucky. Without questio…
I recently purchased four Goodyear Assurance® All-Season tires from Alexandria Tire Center, in Northern Kentucky. Without question, this has been the worst customer service experience in my lifetime, regardless of the product or service.
Parts were damaged during the tire installation process and repairs were made without my authorization.
I was informed that I owed a total of $293.47 over my tire purchase price. The "new" figure included the tires, installation and parts necessary to repair the damage done to my vehicle.
Interestingly, these broken parts and "necessary" mystery repairs happened right after my Goodyear Credit Card application was approved with a robust balance. Perhaps the owner and his associates decided I could afford more. This series of events smacks of fraudulent activity.
I refused to pay the amount that included the unauthorized repairs, agreeing to pay ONLY the originally agreed upon $515. The Service Advisor, stated that I would have to wait till Monday 7/27, as no member of ownership was present. Oddly, I had just passed the owner at the front desk assisting another customer.
I addressed the issue with store owner, who has a dismissive and indifferent attitude toward his customers. I was escorted outside, with the Service Advisor, to have a consultation at a parking lot picnic table. I was treated in a most disrespectful manner, nearly as if on trial.
He refused to release my vehicle until I paid in full. Horrible people and business.
Read more
I recently purchased four Goodyear Assurance® All-Season tires from Alexandria Tire Center, in Northern Kentucky. Without question, this has been the worst customer service experience in my lifetime, regardless of the product or service.
Parts were damaged during the tire installation process and …
I recently purchased four Goodyear Assurance® All-Season tires from Alexandria Tire Center, in Northern Kentucky. Without question, this has been the worst customer service experience in my lifetime, regardless of the product or service.
Parts were damaged during the tire installation process and repairs were made without my authorization.
I was informed that I owed a total of $293.47 over my tire purchase price. The "new" figure included the tires, installation and parts necessary to repair the damage done to my vehicle.
Interestingly, these broken parts and "necessary" mystery repairs happened right after my Goodyear Credit Card application was approved with a robust balance. Perhaps the owner and his associates decided I could afford more. This series of events smacks of fraudulent activity.
I refused to pay the amount that included the unauthorized repairs, agreeing to pay ONLY the originally agreed upon $515. The Service Advisor, stated that I would have to wait till Monday 7/27, as no member of ownership was present. Oddly, I had just passed the owner at the front desk assisting another customer.
I addressed the issue with store owner, who has a dismissive and indifferent attitude toward his customers. I was escorted outside, with the Service Advisor, to have a consultation at a parking lot picnic table. I was treated in a most disrespectful manner, nearly as if on trial.
He refused to release my vehicle until I paid in full. Horrible people and business.
Read more
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