John Zeno — Feb 17, 2012
Very bad experience with these people. They totally misdiagnosed my car's problem as a Timing Chain "jumping a tooth", resulting i…
Very bad experience with these people. They totally misdiagnosed my car's problem as a Timing Chain "jumping a tooth", resulting in possible "Bent Valves". I was told it will cost $1000.00 just to look at it . Repair and parts would be extra. I said "No", and took my car away. I almost junked it, till a friend came by and said the valves and timing was fine. The problem was a bad EGR valve. $150 later, the car is running PERFECTLY. They would have done a TOTALLY UNNECESSARY top end rebuild which would not have even fixed the actual problem.
I also found that these people charge LIST PRICE on the parts, which is a 200% to 300% mark up over what the auto parts stores sell the part for. They tried to charge me $400 for a Fuel Pump which retails at all the auto parts stores for $108 to $120. This means that while they are paying the Wholesale Price because they are a Re-Seller, they are charging their customers the Suggested LIST Price for nothing more than ordering the part and having it delivered FREE to their business by the local auto parts store. NOT EVEN THE AUTO PARTS STORES CHARGE THE LIST PRICE. I found this out the hard way when they charged me $300 for an alternator on another vehicle that I took to them, They bought the part from NAPA, NAPA's website shows the price at $105. When asked about it, Vicky admitted that they charge List Price on the parts. That is UNCONSCIONABLE
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Very bad experience with these people. They totally misdiagnosed my car's problem as a Timing Chain "jumping a tooth", resulting in possible "Bent Valves". I was told it will cost $1000.00 just to look at it . Repair and parts would be extra. I said "No", and took my car away. I almost junked it, ti…
Very bad experience with these people. They totally misdiagnosed my car's problem as a Timing Chain "jumping a tooth", resulting in possible "Bent Valves". I was told it will cost $1000.00 just to look at it . Repair and parts would be extra. I said "No", and took my car away. I almost junked it, till a friend came by and said the valves and timing was fine. The problem was a bad EGR valve. $150 later, the car is running PERFECTLY. They would have done a TOTALLY UNNECESSARY top end rebuild which would not have even fixed the actual problem.
I also found that these people charge LIST PRICE on the parts, which is a 200% to 300% mark up over what the auto parts stores sell the part for. They tried to charge me $400 for a Fuel Pump which retails at all the auto parts stores for $108 to $120. This means that while they are paying the Wholesale Price because they are a Re-Seller, they are charging their customers the Suggested LIST Price for nothing more than ordering the part and having it delivered FREE to their business by the local auto parts store. NOT EVEN THE AUTO PARTS STORES CHARGE THE LIST PRICE. I found this out the hard way when they charged me $300 for an alternator on another vehicle that I took to them, They bought the part from NAPA, NAPA's website shows the price at $105. When asked about it, Vicky admitted that they charge List Price on the parts. That is UNCONSCIONABLE
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