*** WARNING*** This company is horrible, Horrible, HORRIBLE! For some reason, Dunhill Homes uses this company for appliance warranties and their customer service is a non-existent. This is easily the worst experience with a company I've ever had. I was hung up on multiple times by someone named Brooke and was told to take my business elsewhere. And therein lies the irony because I never actually gave them my business. I simply submitted a warranty request through my builder's website! You should avoid this clown car of a company at all cost. There are too many companies wanting to earn your business to settle for Grayson Collin Appliance & A.C.