Anything Wet Pools & Spas

We initially hired Anything Wet Pools to build us an outdoor kitchen. On February 12, 2014 we gave Anything Wet Pools $1200 to do the drawings and renderings. On March 6, 2014 we gave them a check of $2500 as a deposit for the kitchen. We decided afterwards that we wanted Anything Wet Pools to do …

We initially hired Anything Wet Pools to build us an outdoor kitchen. On February 12, 2014 we gave Anything Wet Pools $1200 to do the drawings and renderings. On March 6, 2014 we gave them a check of $2500 as a deposit for the kitchen. We decided afterwards that we wanted Anything Wet Pools to do some remodeling on our pool in addition to building the kitchen. On April 22, 2014 we signed the contract for pool remodel and gave them another $3000. Robert and Dina Passante told us that they would file for permitting with Palm Beach Gardens right away and as soon as the permitting is approved, they would start the pool within a few days. We called Anything Wet Pools on May 6 to follow up with pool permits to see if they got submitted and left several messages over a few days. When someone finally got back to us on May 13, 2014, they said they just submitted the drawings that day. When we questioned Anything Wet Pools about the delay and not getting phone calls returned in a timely manner, we were told that they were very busy because they just did a road show over the weekend and got a big response from it. We periodically checked with Palm Beach County permitting department to see if our plans were approved. We called Anything Wet Pools on May 27th, 2014 to let them know that we were approved since they had no idea we were and to see when they could start. We left messages for Dina and when we never heard back from her, sent her an email letting her know that we have been trying to contact her. When they finally returned our multiple messages, we were told that they were in the middle of jobs and couldn't just stop in the middle of a job and come to us. They told us that we wouldn’t want that done to us either, which we understood. After about a week, we contacted them again and were told that our pool would be drained at the end of the week and they would start. After discussions later during that week with Anything Wet Pools, we were told that they wouldn't be able to start until Monday June 9 as they got backed up a day because of the rain which we again understood. I emailed them Friday June 6, to confirm starting on Monday, June 9. Dina Passante emailed me back on June 6 stating that she wouldn't know if they would be able to start and couldn't tell me until the morning of June 9. She needed to make sure that a particular job was finished over the weekend. She assured me that the latest start would be Wednesday June 11. June 9 came and went and Anything Wet never showed up. They didn't come on Tuesday or Wednesday either. When we called the office, we were told that they were in the middle of moving their showroom so they couldn't start yet. They had every excuse when we told them that starting our pool is not something new and a surprise, and they shouldn't delay our pool further. Lisa Kleinfeld had a lengthy conversation with Dina stating that everything they have told us up to this point has not been truthful and she feels very uncomfortable using there company. Lisa explained that Robert from Anything Wet Pools initially told us before we signed the contract, that he would have everything done before the end of May because then we would be getting into the rainy season. He also told us it would take two weeks to finish the pool and 3 days to build the kitchen and then we would have to wait two weeks for the granite to be fabricated and installed. Lisa explained to Dina that being told it would be done at the end of May and the time frame that Robert gave, we planned a big 4th of July party in our newly designed backyard. It was at this time that Dina informed me that the pool would definitely not be done by then and basically called my wife a liar, stating that Robert would never have given those time parameters. She was nasty and yelled quite a bit at Lisa. We were also told that the drawing we agreed to on our pool had to be changed. We planned on extending our steps but were told the water is to deep to step into and that they would have to build a sun shelf instead which we did not want and don't like. We were stuck between a rock and a hard place because there was no other solution. We couldn't understand how come we were just told this two months after the contract was signed and right before work was started. As you can imagine, we started becoming quite concerned with this company and the lies and being strung along. We did some research with the Better Business Bureau and saw many complaints. It was astonishing to read all of the complaints that had the exact same experience as us. Again, we were stuck between a rock and a hard place since we already gave $9700 to Anything Wet. FINALLY, on On June 18, two men from Anything wet Pools came to start the demolition. The men worked for a few hours and then left. The two men never moved or covered any of our outdoor furniture and other items which got covered in dirt and dust. After the 2 men left our back yard our back lights to our house were broken, and still are not working. Christina from Anything Wet Pools called me to tell me that we had to leave another check for $3000 since they started the excavation which we promptly did. The men came back at 11 am the next day and worked until 12:30 because then the afternoon rain came. The men didn't show up the rest of the week and then we were out of town for a week. When we were out of town the following week but had someone staying at our house who would give us an update on the pool. Nobody came back after we gave them the $3000. Nothing else was done when we returned form our vacation on June 28. When we called on Monday June 30, to find out why nothing had been done for a week, we were given every excuse but promised they would be at the house on Tuesday July 1. Tuesday morning we got a call from them saying that their truck broke down and they couldn't come. July 2 and 3 still broken truck and still no workers at my house. At this point, we were more then fed up and tired of lies and excuses. We sent them an email on July 2, 2014 letting them know that we were extremely disappointed with the lack of professionalism and were tired of this project being dragged out since February. When Lisa questioned Dina if the workers come every day from 9-5 or if not, how often should we expect them since they only worked a couple of hours so far, Dina said she couldn't answer that. It was at this point, that we seriously started to question if we even wanted them to continue when the truck was fixed. We did some research with Palm Beach County Courts and found that they had many lawsuits against them. We also contacted a few people that used them and told us that their finished product was substandard It was on Sunday July 6, that we received an email that the truck was fixed and they would be there Monday morning. Rob responded to email telling them not to come. Stephanie from Anything wet Pools contacted Rob July 7 to see what was going on. We had never spoken with Stephanie and had no idea who she was. We were told she was the owners wife. It was during this conversation that Rob stated he would like a full refund from Anything wet Pools for the kitchen and reimbursement for the pool. Stephanie said she would get back to Rob as she needed to talk to her husband and never followed up with Rob. Rob gave it a couple of weeks and then followed up with Stephaine before contacting his attorney, giving them one more chance to do the right thing. Stephanie made an excuse that she was out for personal reasons so she didn't get back to Rob but would get back to him about the full refund but right now would only give the kitchen money back. It was at this time, that we let them know that we would be contacting our attorney because we no longer wanted to chase them down and listen to lies and excuses….5 months of this unprofessional behavior was enough. Since then, We went to Palm Beach Gardens permitting department to obtain our architectural plans that we paid for, we were told that we needed a letter from the architect releasing the plans. Rob contacted the architect and he told Rob that Anything Wet Pools called him and were very nasty and told him under no circumstances was he to release the plans to us. Anything this company says and the people who work with them say is a lie. They are underhanded and cannot be trusted. It’s not a coincidence that all the complains and reviews online by other Anything Wet customers are the same horrible experiences we went thru. I’m sure the lawsuits against them are similar also. A horrible company to work with from beginning to end.

I hired this company last year to build my dream pool and that's exactly what they did! They weren't the cheapest or the most expensive but they ARE WORTH EVERY PENNY!! I had my pool with a spa built in 3 months!! They were professional, courteous and very knowledgeable. I even called him a few day…

I hired this company last year to build my dream pool and that's exactly what they did! They weren't the cheapest or the most expensive but they ARE WORTH EVERY PENNY!! I had my pool with a spa built in 3 months!! They were professional, courteous and very knowledgeable. I even called him a few days ago because I thought there was something wrong with the pool. They came out the same day I called and saved me a bunch of money!! (turns out I just needed to clean the filter) while my the guy who I have cleaning my pool suggested that the motor was broken, which of course he can replace for a $$$. Lets just say that guy is no longer cleaning my pool! Anything Wet Pools didn't charge me one dollar! They even took the time to show me how to clean the filter! talk about honesty! Which is truly rare these days. There show room is a one stop shop as well. It's wear I picked out all the mosaic's decals and tile. Plus they sell everything that you would need for your pool like chlorine, acid, shock and toys for the pool. I now go once a week there and check to get my pool water tested for free! not once have they tried to "over sell me". They even referred me to three different pool maintaince companies. I highly recommend this company! They are true perfectionist's!! 5 stars from me! Thanks Pat for everything!! Sincerely, Wanda Cook

I hired Anything Wet Pools and Spas to remodel my back yard and swimming pool. They went thru a change in staff and relocation however this did NOT affect my project in any way shape or form. This company treated me and my family with respect it was a pleasure to do business with such a professional…

I hired Anything Wet Pools and Spas to remodel my back yard and swimming pool. They went thru a change in staff and relocation however this did NOT affect my project in any way shape or form. This company treated me and my family with respect it was a pleasure to do business with such a professional and knowledgeable company. From Start to end my project only took 3 months and there was a lot of work that was done I know have a beautiful pool and back yard I would highly recommend this company to everyone.

All the negative reviews Are correct! Beware from this company! I have been having nothing but problems for the last 2 1/2 since I regretfully hired them. Paid them 60k for spa add on and pool remodel. Quality of work it like a 3-being nice! My pool has a leak that they been trying to fix 4 times. 4…

All the negative reviews Are correct! Beware from this company! I have been having nothing but problems for the last 2 1/2 since I regretfully hired them. Paid them 60k for spa add on and pool remodel. Quality of work it like a 3-being nice! My pool has a leak that they been trying to fix 4 times. 4 times my pool completely drained! My deck has broken tiles/sinking tiles and not leveled in some places. They threaten you to pay or they won't continue! Paid them in full-worst mistake! My pool has stains my vaccume line that they installed in broken somewhere in which they want me to pay another $1500 to repair. My wall jets don't have suffcient pressure,my led bubbler dosnt bubble. The spa valve has glue on it as well so my spa drains into pool at night when filter off. A Hayward rep came out and told me they need a 3 hp pump rather that the 1 1/2 they put. They left my backyard dug up 2 in which I had to hire landscaper to fill and replace sod twice. I paid one payment with credit card in which they charged me the 3% cc fees. And the countless people I have dealt with. They hire and fire people like people change underwear!! And the turn around time for anyone to get back to you is one week. Looks like I will be in contact with DBPR! BEWARE!

Anything Wet Pools & Spa, just completed a total renovation of our 40 year old pool and patio in Gulf Stream. We had multiple estimates by other pool company’s and heard every sales pitch and every price. We made the right choice to hire them. From Lori in sales made us feel comfortable and Pat the …

Anything Wet Pools & Spa, just completed a total renovation of our 40 year old pool and patio in Gulf Stream. We had multiple estimates by other pool company’s and heard every sales pitch and every price. We made the right choice to hire them. From Lori in sales made us feel comfortable and Pat the owner both saw our vision and ensured us that our dream pool and yard was achieveable. Every step of the renovation was communicated by Penny. We had no surprises. They were neat and professional, Each step was perfected before they went onto the next phase. They finished on time and on budget. Total renovation and workmanshipwas superior. Our dream yard is done, thanks again for an excellent experience. Laura & Dennis H.