This management company is one person who seems overwhelmed with the job and seemingly incapable of grasping even the most basic tasks. For example, setting up HOA payments was a grueling exercise with misinformation and poorly written instructions. Monies were misallocated between member accounts and she was infuriated having to deal with the clean up of her mistakes. In our case, she was hired by a new BOD without notice or a vote of our members. The new BOD President said she was a friend of his. The transition from our previous management company was horrendous. She was not capable (her words) of viewing the DVD data provided by Associa who had performed beautifully for over 30-years. Now the worst part, she evidently hasn't read our CC&Rs because she makes mistakes after mistakes in advising the BOD. She claims the exterior structure of our units is not the HOA's responsibility even though the HOA budgets and reserve studies included these items since the establishment of our HOA. On top of this she steers repair and maintenance work to an outfit who says they work for her but is under separate ownership. Explain that? I was the Treasurer of this HOA for the past 20-years. I don't know what else to say but be careful if considering this person. You get what you pay for. Sometimes much less.