Good day. I had a problem with a great pair of shoes I bought in Jamaica. I took it to another outlet in my hometown to complain, expecting to argure my way because I had thrown away the receipt. I was so plesantly surprised to find that the Manager (Ms. C Morris, Blvd. Super Cntr.) was so helpful, so quick thinking and sharp that she took away my fight, calmed me down, replaced the best shoe I've bought in a long time and made my experience at Payless a positive one. She then said (with a smile), "oh sir its part of company policy we treat you right!" Congrats Payless i'll never forget this. One love from Jamaica.