Very bad experience. I stopped by to get and estimate and agreed to have them repair my vehicle (minor damage to rear bumper, tail gate and right rear quarter panel). When I came to pick up my vehicle, I noticed that the plastic cover on top of the rear bumper had not been replace and was just attached with a plastic wire tie (which was the condition when I dropped the vehicle off). When I asked why that was not replace, I was asked if it was on the estimate. Not knowing that I needed to tell them it needed to be replaced, I assumed it was included in the estimate,. As our conversation continued, I agreed to have them order the part. At that time, I was met, by an older gentleman (not sure if he was the owner or who), with a really bad attitude stating that I should have reviewed the estimate and saw that it was not included and that they would not order the part. They told me that I should have requested they replace the part. He refused to complete the job, even though I was willing to pay for the additional part which should have been part of the estimate. He said, we are done. We will not order the part. You need to pay us and go to the dealership to order the part and handle yourself. During all my years on this earth, I have never been treated this way by anyone, anywhere. He tried to make it my fault that I did not request the broken piece to be replaced even though my request was to fix the damage. I will never give this company anymore business and will make sure that everyone I know is aware of the very bad attitude and unprofessional service they will encounter at Richardson's Body Shop.