Sherms Boat Repair has had my outboard motor for a full year as of this month. When I dropped it off in March of 2011 I was originally told it should be ready in a few weeks. Reasonable. Since then I have been told a number of times it will be ready but when I go to pick it up..oh, sorry, we found something else wrong and need more time. Sherm has told me on at least 6 occasions he will call me back with info regarding my repair but has NEVER followed through. It has been nearly a year and Sherm has not returned one call. I dont know how this place stays in business. I can only assume there are not enough repair shops available so you take what you can get. When/IF my outboard is finally repaired, I have no reason to do business with such an unprofessional business. I lost the use of my engine all of last season but will be picking up my motor next month, repaired or not.