VERY BAD customer service--not a good small business to support.I believe in supporting small businesses—so I paid $10 more than Bass Pro when I purchased a Ruger LC-9 from Drew at Daschiell's. Upon my first attempt to shoot it (after cleaning it of course) it misfired a total of 6 times using 3 different brands of ammo within 10 magazines. I brought the gun to Drew, and the misfired ammo, and he confirmed the firing pin was not striking hard enough. He said he would send it back to Ruger. That was 11/13. On 11/19, I visited the store to check the status of my gun, and was told it had shipped out, and Ruger should probably take 10-15 days; I asked for a tracking number and was told Lee would call me back later with it. On 11/21, still no response on the tracking number. On 11/23, I called Ruger’s repair facility to see if they had received it. They had not. I called Daschiell’s again (Weds 11/23), was promised a tracking number the same day, but they believed it got sent to Texas (no Ruger repair facility in Texas). Still no tracking number or info as of Saturday 11/26, and was told I had to wait until Monday 11/28. I FINALLY hear something 12/1 with a tracking number, and a report that it got shipped to the wrong place—BIG SURPRISE!! NOT!!!!!) Guess what…the tracking number reflects…that the gun didn’t ship out until 11/21!!!! (over a WEEK after I dropped it off!!) So, I asked them if they could have the facility ship it directly from them to the proper place to