TD Taylor — Dec 04, 2020
EZGO Authorised distribution at point of purchase.
At point of sale, when purchasing a product you have expectations that the inf…
EZGO Authorised distribution at point of purchase.
At point of sale, when purchasing a product you have expectations that the information you are given is deemed competent regarding the product. In this case an EZGO Golf Cart, only used for two weeks in a tournament, Factory warranty. With this information you make the decision to purchase.
The company you purchased from is deemed trustworthy.
Blame or deflection is not part of the equation within this communication and review.
After repeated repairs, (five) for similar problems, the dealer always handled pickup repair and redelivery quickly and proficently.all within a short timeline from purchase.
Never any work orders, all handled we were told as warranty.
When the cart failed again, the phone would be answered but we were told you will, have to call back. The answer each time a call was placed. the same.
End result: Once it was clear no communication would be forthcoming. EZGO was contacted the cart had been in rental service for a year. No warranty claims were ever filed. No assistance apart from a phone call was every forth coming from EZGO. One would assume behind the scenes communication occured.
.
We were contacted by the dealer, after calling again multiple times, the cart was picked up and returned. No work order, The tires that had recently been replaced by the dealer were again replaced on the rear we were informed and repair was made.
The rear tires appear to be new tires, the wobbling wheels, loud squeeling from rear axle is gone, the cart is also slower.
We attempted to get a report so that we could pay for any additional repair from an outside source, we wanted no more dysfunctional interaction with mechanical failure.
We received nothing.
An authorized EZGO distributor is typically so via authorized contract. Authorised distribution allegedly acts as the manufacturer on the retail end, while any problem or dysfunction with a product in the marketplace is the alleged responcibility of both companies.
Read more
EZGO Authorised distribution at point of purchase.
At point of sale, when purchasing a product you have expectations that the information you are given is deemed competent regarding the product. In this case an EZGO Golf Cart, only used for two weeks in a tournament, Factory warranty. With this in…
EZGO Authorised distribution at point of purchase.
At point of sale, when purchasing a product you have expectations that the information you are given is deemed competent regarding the product. In this case an EZGO Golf Cart, only used for two weeks in a tournament, Factory warranty. With this information you make the decision to purchase.
The company you purchased from is deemed trustworthy.
Blame or deflection is not part of the equation within this communication and review.
After repeated repairs, (five) for similar problems, the dealer always handled pickup repair and redelivery quickly and proficently.all within a short timeline from purchase.
Never any work orders, all handled we were told as warranty.
When the cart failed again, the phone would be answered but we were told you will, have to call back. The answer each time a call was placed. the same.
End result: Once it was clear no communication would be forthcoming. EZGO was contacted the cart had been in rental service for a year. No warranty claims were ever filed. No assistance apart from a phone call was every forth coming from EZGO. One would assume behind the scenes communication occured.
.
We were contacted by the dealer, after calling again multiple times, the cart was picked up and returned. No work order, The tires that had recently been replaced by the dealer were again replaced on the rear we were informed and repair was made.
The rear tires appear to be new tires, the wobbling wheels, loud squeeling from rear axle is gone, the cart is also slower.
We attempted to get a report so that we could pay for any additional repair from an outside source, we wanted no more dysfunctional interaction with mechanical failure.
We received nothing.
An authorized EZGO distributor is typically so via authorized contract. Authorised distribution allegedly acts as the manufacturer on the retail end, while any problem or dysfunction with a product in the marketplace is the alleged responcibility of both companies.
Read more
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