Would not accept payment via Visa although such payment method is advertised. Price gauging more than dealership. Delayed repair time. I had my vehicle towed to their business on 10/10/12. They assessed the damage and informed me that that I would need 2 new rims an axel and a tire. They assessed my car and quoted prices for the parts upcharging MORE THAN THE LOCAL DEALERSHIP. When I asked about the discrepancy in prices, I was told that "this was a business for profit" and he had the right to do so. In a fit of desperation, I reluctantly agreed to let them do the the work. It took them a week and a day to complete something that would have routinely taken two days. THEY ORDERED THE WRONG PART 3 TIMES and then demanded payment in cash of $1100 after the car was complete despite the Visa logo posted prominently on the door. STAY FAR FAR AWAY. I would never take my car back to Purcello NOR would I recommend this business to anyone. Your Desired Resolution: I would like them to compensate me for the labor costs to offset the the repeated mistakes in ordering the wrong part and the price of a rental car for those extra days they had my car due to their error. Your complaint will be reviewed by a BBB Dispute Resolution Specialist. If the complaint meets the criteria of BBB's national complaint acceptance policy, it will be forwarded to the business. BBB policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the