Birchwood Condo Association — Jun 26, 2021
This company advertises Prompt, Professional service on their website, but unfortunately that's not what we received.
In short, h…
This company advertises Prompt, Professional service on their website, but unfortunately that's not what we received.
In short, his communication and professional follow through is really poor. Not worthy of your trust.
PROS
--Was very generous with his time on the phone discussing potential work and explaining things to us, which we appreciated.
CONS
--Unresponsive to emails. Might take several weeks to get a response.
--Unresponsive to phone calls. I had a major scheduled service date this week, and when he didn't show up for it, I called to see what was the matter. No answer or callbacks that day or after.
--He had asked me to coordinate a service walkthrough with many owners, and then on the day of service, didn't show up. This is a great way to maximize disruption to a lot of people for no reason whatsoever.
--Coordinated a building-wide cleaning of kitchen stacks which involved owners taking time off work again to provide him access for work throughout the day. Again, he was a no show. No apologies or explanations. I think he just doesn't care.
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This company advertises Prompt, Professional service on their website, but unfortunately that's not what we received.
In short, his communication and professional follow through is really poor. Not worthy of your trust.
PROS
--Was very generous with his time on the phone discussing potential work …
This company advertises Prompt, Professional service on their website, but unfortunately that's not what we received.
In short, his communication and professional follow through is really poor. Not worthy of your trust.
PROS
--Was very generous with his time on the phone discussing potential work and explaining things to us, which we appreciated.
CONS
--Unresponsive to emails. Might take several weeks to get a response.
--Unresponsive to phone calls. I had a major scheduled service date this week, and when he didn't show up for it, I called to see what was the matter. No answer or callbacks that day or after.
--He had asked me to coordinate a service walkthrough with many owners, and then on the day of service, didn't show up. This is a great way to maximize disruption to a lot of people for no reason whatsoever.
--Coordinated a building-wide cleaning of kitchen stacks which involved owners taking time off work again to provide him access for work throughout the day. Again, he was a no show. No apologies or explanations. I think he just doesn't care.
Read more
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