I was needing a trailer with slight modifications to fit my specific use. I tried calling many trailer dealers that were closer to me, but the people they have answering their phones (secretaries) had no clue as to whether they could even get those modifications done. Dale answered and immediately, without having to consult a book or the manufacturer, knew they could be done and their pricing. He even recommended additional options that I didn't even know I wanted, such as trailer brakes. If there is some distance between you and TPD, do not let it stop you from getting the trailer you want or need. You will be using it everyday and will regret it if you don't.