Used Naylor's in an emergency type situation with my leaking toilet and water pressure tank replacement. Called in the morning, showed up in the morning. Checked my septic (which turned out to be my toilet leak problem), fixed something on my toilet and replaced my water pressure tank. Very professional...in and out...not a lot of talking or standing around. Just working - which is great since your paying by the hour. And didn't charge me for extras. Would highly recommend !!!!!