I purchased my home at the beginning of the pandemic and shortly after moving in, my mother (who lived with me) was diagnosed with an aggressive and rare cancer. The previous owner purchased and had Jiffy install a new slider just before closing. She also purchased a screen, but never told me about it. After my mom passed, I went through the invoices the previous owner left me (I was thinking about having some repair work done) and noticed there was a note from Jiffy that the screen would be left with the new owner (me). So, I called to follow up on it. I was informed the screen was delivered to her (but is nowhere to be found). I asked for pricing on a new screen. Steve came over after a month or so and brought a screen door for a fitting. I explained that I live in a condo community that REQUIRES board approval for any exterior changes by homeowners - yes, that includes a new screen door. He tried to talk me into letting them install it anyway and I refused (politely and because I don't intend to get on my condo board's and/or neighbor's bad side). Deep in grief, I paid for the screen in full and kept the screen. Steve promised to come back and install it once I had approval. I made a mistake on the check and Steve came out the NEXT day (a Saturday) to get a replacement check. That is the last I heard from or saw Steve. I called and left messages after the board approved the new screen door. I was only able to get an answer when I blocked my number prior to calling. At this point in my life, I don't chase low character people. And I also don't start big, expensive projects with companies I haven't worked with before. I have lots of work to have done around here (I purposely bought an outdated home in need of superficial repairs/replacements so I could update it to my liking). I know who I WON'T be calling in the future to provide services. If someone will dodge your calls over a couple hundred bucks, you KNOW you can't trust them with larger, more expensive projects. Beware.