Home Depot 422, The

Hi Shane, I would like to share with you the outstanding customer service that I have received repeatedly in your store by one of your employee's, Sky Grey Wolf. I am a frequent shopper and anytime I have visited the store with questions or in search for a product and he is working, he has taken the…

Hi Shane, I would like to share with you the outstanding customer service that I have received repeatedly in your store by one of your employee's, Sky Grey Wolf. I am a frequent shopper and anytime I have visited the store with questions or in search for a product and he is working, he has taken the time to help me without hesitation. He is patient, knowledgeable & always ready to help! I have two examples in April; The first was, that I came in frazzled one early evening, my home which is a vacation rental, the toilet had broke and needed to be repaired before my guest checked in the following morning. He immediately helped me with the parts for repairs and offered to repair it for me free of charge on his way home since I live in Pine and I was in a bind- too late to call a plumber, and have it repaired prior to guest checking in the next morning. He came by after work and repaired the toilet in a jiffy! The second was the last week; It was the last day the sale was on and I was making a purchase too large for my vehicle. He again went out of his way to drop off my purchase on his way home! I feel he is a great asset to The Payson Home Depot, where excellent customer service has been few and far between over the years. I have on numerous occasions in the past driven to the Scottsdale, Cottonwood and Flagstaff stores for major purchases just to be able to have the customer service Sky offers. I thank you Sky for all of your hard work!

Spent several thousand dollars here working on my basement. Went to buy baseboards and door casing trim today. The service took me back to the bad old days before Lowe's forced HD to revisit the archaic concept of customer service. I selected the baseboard I need, and asked an associate for help …

Spent several thousand dollars here working on my basement. Went to buy baseboards and door casing trim today. The service took me back to the bad old days before Lowe's forced HD to revisit the archaic concept of customer service. I selected the baseboard I need, and asked an associate for help wrestling the "bundle" out of the bin. He told me if it was not tools, he would not help me. I asked him if he could call someone who could; he said no. I went up to the register on that aisle where three associates were conversing casually and asked for help. One of the pointed to a diminutive older associate and abruptly said "talk to her!" I did and she said she would help. I explained that more muscle than either she or I could muster was what was needed, and she asked me where I'd be and said she would get someone to help. I went back to the rack and waited ..... about 20 minutes later, I went up front again and asked her if help was coming. She said she had asked for someone, but she guessed not. I responded that I guessed I would have to go somewhere else, and she said "OK, that's fine." By my count there were 5 or 6 opportunities to help, with only one (unsuccessful) attempt to do so. On my way home from Walmart (I bought a thermostat there that I would have bought at HD), I asked a handyman where he gets his trim, he said not HD, but Home Center. From now on Me, Too! HD only if desperate!!